Wren Kitchens

Reviews

• TC

  tara crowther

  Aug 9, 2026
  5.0
  Great service. Planning stage easy and you can see the design virtually. Friendly staff. Delivery service easy to track and on time. Really happy with the bedroom.
• LL

  Lynsey

  Jun 23, 2026
  1.0
  Part 1 We purchased what was presented as Wren's premium kitchen range in February 2025, to be delivered and fitted in April 2025, at a cost of more than £15,000. We expected a premium product and a level of customer service to match. Instead, what followed has become one of the most stressful, exhausting and disappointing consumer experiences we have ever encountered. Within a relatively short period, defects began appearing throughout the kitchen. Over time we identified warped and bowed doors, warped panels, defects within panels, worktop defects, appliance-related defects and numerous quality concerns. What should have been the centrepiece of our home instead became a constant source of frustration and worry. Alongside the quality issues, we also discovered problems relating to the sales process itself. Wren later acknowledged that a "secret cupboard" had been sold to us when it should not have been. We also became increasingly concerned when items and protections that appeared within our contractual documentation were subsequently described as goodwill gestures when issues arose. In addition, we were informed that defects we had identified were being classified as wear and tear. This significantly undermined our confidence in both the product and the way our complaint was being handled. Throughout the complaint we repeatedly requested that important discussions were confirmed in writing. We did this because we wanted a clear and accurate record of events and because we were receiving differing explanations regarding various aspects of the complaint. We felt it was important that everything was properly documented. Matters escalated significantly on 26 January 2026 when the integrated hob catastrophically shattered. The incident resulted in a serious injury requiring hospital treatment and physiotherapy, and recovery is still ongoing. More than 21 weeks later, we still do not have a functioning hob. For over five months we have been unable to use a key part of the kitchen we paid for, causing significant disruption to our daily lives and family routine. Following the hob failure, Wren sent a Field Installation Manager to inspect the kitchen. During the visit we specifically asked whether he was gas qualified and were informed that he was not. We were therefore extremely concerned that the individual sent to assess the aftermath of a catastrophic hob failure was not gas qualified and was unable to determine the cause of the failure. During the inspection we were asked to sign documentation. We declined because we wanted the opportunity to review any findings before agreeing to them. Following the visit, a short PDF summary was produced and we were later informed by Wren that this formed part of the basis of their position regarding our complaint. We were advised that no significant defects had been identified and that any defects present were eitheracceptable or within Wren's tolerances, including an explanation that bowing of up to 3mm over a 1 metre length was considered acceptable. What made this particularly difficult to understand was that our recollection of the conversation during the inspection was very different. During the visit, the Field Installation Manager made comments which suggested that some of the issues were not capable of being corrected through installation adjustments alone. We specifically recall being told words to the effect that there was "no joiner in the land who will line up this kitchen" and that he believed some of the bowing may have originated during storage or prior to manufacture. We subsequently challenged Wren regarding the differences between what we understood had been discussed during the visit and the position that was later communicated to us. This only added further confusion and further reduced our confidence in the way the issues were being assessed. As the dispute continued, we escalated matters through the finance provider under a Section 75 claim. Part 2 to follow
• SM

  Steve May

  Apr 1, 2026
  1.0
  Having a very poor experience currently, only needed a delivery as wanted fitting earlier. Missing unit now taking nearly 2 weeks to come, worktop now delayed on the back of this. Units (apart from last one) will all be installed but sink and hob top won't be installed because of worktop delay. There's a way around this which I've explained to them but they're not budging. House full when kitchen should be done but now won't be operational. My partner was getting a kitchen done next year but won't be using Wren now.
• MS

  Michael Sykes

  Mar 31, 2026
  5.0
  Wren were really good all the way from the showroom to the installation the kitchen looks fantastic and is really good quality and I would recommend anyone to use Wren.
• CW

  Charlotte Wilson

  Oct 18, 2018
  5.0
  Everyone at the showroom was great and my kitchen looks fantastic!

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