Wren Kitchens

Reviews

• MR

  Maria Rogozi

  Sep 23, 2026
  1.0
  AVOID WREN KITCHENS — TERRIBLE QUALITY AND EVEN WORSE AFTER-SALES SERVICE I would strongly advise anyone considering Wren to think very carefully before spending their money with this company. I bought a Wren Buckingham Green kitchen, expecting a premium-quality kitchen. Wren currently describes this range as Infinity Plus, with a 25-year guarantee. In reality, my kitchen has developed serious problems after just over three months. The worktop was installed on 18 June 2026. The kitchen had not even been properly used for a period because the house was still being finished. Once we started using it and sunlight came into the room, I noticed white marks/lines appearing along the edges of almost all the cupboard doors. At first I thought it was dust. I tried wiping one with nothing more than water and a microfibre cloth, and it did not come off. The white line appears repeatedly in the same position along the edges of the doors, exactly where the Buckingham Green finish meets the edge. I have attached photographs because this is very difficult to explain without seeing it. I contacted Wren. Initially, I was told the cupboards looked damaged and would need replacing. Then I was told the quality team would deal with it. However, nobody actually came to my home to inspect the cupboards. Instead, I was later told the problem was caused by chemical/abrasive cleaning products and even by the extension work. This is completely unacceptable. I had already noticed the white marks before I had properly cleaned the kitchen. So blaming cleaning products does not reflect what actually happened. I was also told the cupboards had passed Wren's quality checks. If this is the standard that passes their quality control, that says a lot. Wren then offered me a discount towards replacing the doors. I refused. Why would I pay towards replacement doors on a kitchen that is barely three months old? And the problems don't stop there. With normal everyday use, fingerprints, water splashes and marks are extremely difficult to remove. When the sun is shining, the cupboards look covered in marks and the finish appears pale, patchy and uneven. The attached photographs show exactly what I mean. I have lived in several homes and have never experienced this with kitchen cupboards. I expect a kitchen to be used, touched and cleaned without looking damaged almost immediately. The showroom and 3D design looked fantastic. The reality is very different. What looks impressive in the showroom is not necessarily what you get once it is installed in a real home with natural daylight and everyday use. I am now having my utility room fitted by another kitchen company. I deliberately chose a different company and a different type of painted finish because, after this experience, I would not buy another Wren kitchen. For me, this has been an expensive lesson. If you are considering Wren, don't just look at the showroom and the 3D design. Look very carefully at the actual finish in bright natural light and think about how it will cope with everyday use. Three months old and already looking like this is simply not acceptable. Photos attached.
• EJ

  Ellie Johnston

  Sep 22, 2026
  5.0
  Jedd was incredibly warm, welcoming and helpful. We spent almost 3 hours tweaking and changing designs until I was happy with the outcome. His advice was pragmatic, honest and clear - highly recommend Wren and in particular, Jedd.
• YA

  Yulisma Anugrah

  Aug 19, 2026
  5.0
  We had a fantastic experience with Wren Farnborough from start to finish! The whole process of getting our fitted wardrobe and bedside tables sorted was completely seamless. The surveyor who came out to measure did a great job (sorry, I can’t remember his name!), and our designer, Tomas, was brilliant at helping us pick the perfect layout. The showroom staff were super friendly, and the finance process was quick with zero hurdles. A massive shout-out to the delivery team as well—they worked so hard carrying everything up two flights of stairs and took great care not to mark the walls or property. Finally, our installer Jozsef did an incredible, speedy, and neat job fitting it all. What an absolute dream team Wren has in Farnborough!
• OS

  Oliver Strong

  Aug 7, 2026
  1.0
  Where to start… Wren will book you in for a smart, smooth design appointment where they price up your kitchen, try and include all of your needs and then arrange your measuring date. That’s just about where the fun stops, we asked our designer if there were any ways we could reduce the price a bit, she recommended a new type of panel which we didn’t like - but also changed our handles without telling us to cut the price further on her quote, this meant another call to customer service to get them to send the handles we actually wanted. When they turned up to measure, it was obviously a massively inexperienced employee who was in a rush, as their measurements ended up going 2 inches inside of the soil stack, meaning our final kitchen was a completely different shape to what we wanted. When I called the customer care team, they made me pay for the different sized door we needed because of their wrong measurement! This was luckily later refunded after I complained multiple times. The actual delivery was where the real fun started, we had a total of 7 damaged items, there seems to be no quality check on anything they send out, the designer had also managed to forget to change our fridge from 70/30 to 50/50 as instructed, so the doors had to be re-ordered. We had a damaged worktop, drawer fronts and doors, all of this meant we spent an extra £400 on installation labour as we had to wait 10 days to finish the kitchen and keep calling our fitter back. Just ridiculous. I’ve added some photos of the damages to items below, we only went with Wren because of their 0% finance and I’d never consider them again. Save your money, wait, and go to Howdens where they’ll replace damaged items on the same day for you. After all these issues we never received any offer of an apology or a partial refund from Wren, it’s a miracle they’re still in business in my opinion - no wonder a lot of fitters refuse to work with them.
• AR

  Aishwarya Rajagopal

  Jul 14, 2026
  1.0
  Horrible service, should have stayed with Sharps. while the staff at the Farnborough location did try to want to help but after 2 months of me having to chase constantly the Muhammad from the head office (customer installations team) did not even have the courtesy to discuss about the final decision. He was all ears on the first call after 50 days of no action, only to keep passing on the blame to other teams and reasoned that he is new and not sure why the place worked the way it is (i.e he agreed Wren isn't good with their customer service in terms of actioning concerns). Wren, horrible service and worst customer management.

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