Wren Kitchens

Reviews

• DN

  Daniella Nimcevic

  Aug 16, 2026
  1.0
  Avoid if you can! We went in for the showroom design appointment and were initially pleased with how it went. The original project was out of our budget but the designer thought to then sell it to us without the installation (which was 1/3rd of the price!), saying everything is pre cut and it's basically like putting together IKEA furniture. We went with that. Once our delivery arrived, we realised this was the furthest from the truth and the designer just said what he thought will get him the sale. I then called the showroom to express my surprise and ask if I can purchase the installation now (so, offering to give them more money) and the Wren person practically shouted at me for not knowing we'd need a saw for the installation and said we can't get their installation post-purchase. To quote how he ended that: "I don't know what you want me to do, it's your problem". I would not have a problem if they didn't lie to us to make the sale. The worst customer experience ever, I wish I had paid more attention to 1* reviews here. The positives are that the furniture does seem to be good quality, we found a lovely local carpenter who helped us at short notice and who will now build and fit our kitchen, and we had fun building the wardrobe with our friends. BUT for a week, we had boxes and planks in one of our children's rooms, making it unusable and posing risk to two small children. We will definitely never buy from Wren again.
• BB

  B

  Aug 14, 2026
  1.0
  Nightmare delivery of a Wren kitchen. Delivery team deemed 4 different delivery options as "insecure" and left our whole kitchen at the kurb. Several items damaged as well. Delivery team was absolutely unqualified for the job. Would not use. Update 22/08/26: Wren had four different delivery options and all were deemed unsafe. A previous visit two days before from a Wren employee did not see any problem for the delivery. The delivery drivers carried out risk assessments (!!!) as they were unable to make decisions themselves. Absolut irresponsible and unqualified for the task. Our furniture was left in the building dust. We did claim damaged parts via the app. But customer services is bombarding us with phone calls to save their reputation, not to say sorry or reimburse us. A lot of lies here from Wren, no excuses and loading all responsibility on the customer. Stay away from Wren!
• AP

  Ashvin Pokhunram

  Jul 17, 2026
  5.0
  We had a great experience with Amber at Wren Kitchens Basingstoke while designing our wardrobe. From start to finish, she was incredibly helpful, responsive, and professional. She took the time to answer all of our questions and made the whole design process smooth and stress-free. Amber was always quick to respond and ensured we were happy with every detail throughout the process. We really appreciated her knowledge, patience, and excellent customer service. We would definitely recommend Amber to anyone looking for help with designing their wardrobe. Thank you for providing such a fantastic service
• MF

  Martha Ferrito

  Jul 2, 2026
  5.0
  Amber was fantastic throughout our Wren wardrobe design process. She made everything feel seamless from start to finish and was always patient, helpful and professional. We met a few times before making our final decision, and the VRC experience really helped us visualise the bedroom and feel confident in our choices. Her emails and follow-ups were clear and well organised, and we felt supported throughout. Thank you, Amber, for making the whole experience so positive.
• MO

  Melissa Oleary

  Jun 26, 2026
  1.0
  We recently had a bedroom installed by Wren in Basingstoke, and what should have been an exciting home improvement project has turned into one of the most stressful experiences we've ever had. Initially, everything seemed very positive. Eloise, who designed our bedroom, was excellent. She took the time to understand exactly what we wanted, and her professionalism was the main reason we chose Wren over Sharps. Unfortunately, that's where the positive experience ended. The problems started as soon as the furniture was delivered. When the installer arrived, we were informed that the measurements were completely wrong, making it impossible to complete the installation. We were then forced to redesign the room and wait for replacement furniture, causing significant delays. Even after repeatedly chasing Wren for updates, the replacement delivery took far longer than expected. To make matters worse, the incorrect furniture is still sitting in our lounge, taking up valuable space weeks later. The installation was originally scheduled to take just two days and be completed before the bank holiday weekend. Instead, the delays meant we had to cancel plans with family and friends because our home was in complete disarray. Our lounge became a storage room for bedroom furniture, our clothes were spread throughout the house, and we were left without a usable bedroom. We also incurred additional costs after having to cancel decorators and carpet fitters at short notice. Our home was turned upside down for more than two weeks, and throughout the process the communication and project management from Wren was extremely poor. On one occasion, the installer was due to arrive to finally begin work, but by 10am there had been no sign of them and no communication whatsoever. Once again, my husband had to spend time chasing Wren for answers. Even now, the project remains unfinished. There are still outstanding snagging items and finishing touches that need to be completed. Despite sending numerous emails requesting updates and asking for these issues to be resolved, we have received no response. This experience has been incredibly disappointing. The repeated mistakes, poor communication, lack of accountability and complete absence of customer care have overshadowed what should have been an exciting investment in our home. Based on our experience, I cannot recommend Wren Basingstoke. We chose Wren expecting a professional, well-managed service, but instead we were left with months of disruption, unnecessary stress and an unfinished bedroom. Looking back, I genuinely regret not choosing Sharps instead.

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