At Wren, we like to do things a little differently. We work with you from start to finish, to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way.
Visited today at around 11:30am and was greeted at the front desk by a gentleman with a horrible attitude who clearly didn't think we (my younger brother and I) were meant to be there. He felt the need to quiz us as to our intentions then remind us condescendingly that it was a kitchen and bedroom showroom, as if we weren't welcome to come and look around. When he came to check on us 5 minutes later and I informed him I had just had an offer accepted on a house and was thinking of changing some things his attitude swiftly changed. We also spoke to a woman while we were there who was much nicer and who gave us a welcome bag with some brochures. While she asked many of the same questions as the guy from the front desk, she had a much better attitude. Should I decide to change anything in the new house it most certainly will not be through this showroom.
*Edit 12/7 - was asked to email Wren and did so. Email was ignored. It appears it's not just in store customer service that's lacking!*
AF
Alan Ford
May 3, 2026
5.0
I chose wren Kirkcaldy to supply my new kitchen & worked closely with Samar Tariq to design. The time & effort she took with me was fantastic advising or answering any queries I had to making sure the kitchen looked amazing. All of the wren staff & installation team were very professional which made the project more enjoyable. If anyone is looking to use wren Kirkcaldy I can recommend Samar to take care of the design process she is a real credit to the branch
Thanks Samar 😃
PP
Pádraig
Mar 26, 2026
2.0
Our first kitchen install with Wren ended up being a shambles! The design side was great. Fitting was terrible. Customer service afterwards was shoddy!!!
I don’t know why I considered them again. But I did. I know I’m stupid. I went to get some wardrobes priced up. Again design service was great. Fitting and after care is awful.
The moment they have your cash everything is directed as being a customer issue. There is never an acceptance they’ve made an error. Honestly. It’s just not worth the hassle. Proceed with caution. It’s a shame. The product is half decent - customer support is lacking. The communication between local shop and central customer services appears to happen via carrier pigeon it’s so slow!
I’m done with the this time and will be rejecting the product and asking for it to be uninstalled.
Yes, we offer a free, no obligation design package worth up to �200. One of our surveyors will visit your home and take detailed measurements of your space which will be uploaded to our system. You will then meet your very own designer who will produce a 3D plan of your room based on your ideas. Speak to an advisor for more information.
How long does it take to get a Wren kitchen?
Once you have discovered your dream Wren Kitchen and placed your order, we will aim to deliver your kitchen within four weeks.
Who can I contact if I have an issue with my order?
In the unlikely event, there are damaged or missing items within your order, we currently have a lead time of up to 10 days for replacement items. Please report any of these issues through your Wren account which can be found on �My Account� page on the website or the Wren app. Please visit our website for further details.
What should I do if my appliance is faulty?
The warranty for your appliance is held directly with the manufacturer. If there is a fault with your appliance, please contact the manufacturer directly.
What type of payment methods do Wren accept?
We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. You can also pay by cash, cheque, or BACs, if you prefer.
How can I request a Wren Kitchens brochure?
You can pop into one of our showrooms where you can pick up a free brochure. Alternatively you can request one online on our website.
Do I need to book an appointment?
No, you do not need an appointment. Whether you are browsing for inspiration for your new kitchen or simply want to discuss your kitchen project with one of our advisors we will always have someone on hand to help. If you prefer to book an appointment, please visit our website.
Is the Wren kitchen design service free at the Kirkcaldy showroom?
Yes, Wren Kitchens offers a free, no-obligation design package. A surveyor visits your home to take measurements, followed by a designer creating a 3D plan based on your ideas.
How long does it take to get a kitchen after ordering from Wren Kitchens Kirkcaldy?
After placing your order, Wren Kitchens aims to deliver your kitchen within four weeks.
What payment methods does Wren Kitchens Kirkcaldy accept?
They accept all major credit and debit cards including Visa and Mastercard, as well as cash, cheque, and BACs.
Do I need to book an appointment to visit Wren Kitchens Kirkcaldy?
No appointment is necessary; you can visit to browse or discuss your kitchen project. However, appointments can be booked online if preferred.
What are the opening hours for Wren Kitchens Kirkcaldy?
Open Monday to Friday from 9:00 to 20:00, Saturday from 9:00 to 18:00, and Sunday from 10:30 to 17:00, with some holiday variations.
Does Wren Kitchens Kirkcaldy offer delivery services?
Yes, they provide delivery services but do not offer in-store pickup or curbside pickup.
What nearby places can I visit around Wren Kitchens Kirkcaldy?
Nearby places include DW Sports Kirkcaldy for sports apparel, Sofology for furniture, and Greggs for bakery items and snacks, making it easy to combine visits.
Are there dining options near Wren Kitchens Kirkcaldy?
Yes, you can find several nearby dining options such as Frankie & Benny’s restaurant, Costa Coffee, Starbucks, KFC, and McDonald's for various food and drink choices.
Where can I find home improvement stores near Wren Kitchens Kirkcaldy?
Close to Wren Kitchens, you'll find B&Q Kirkcaldy and TradePoint Kirkcaldy for home improvement and retail needs.
Can I use nearby transport or landmarks to find Wren Kitchens Kirkcaldy?
Wren Kitchens is situated at Central Retail Park, Chapel Park in Kirkcaldy, which is a well-known shopping area making it easy to locate alongside other retailers and shops.
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