Howdens - Witham

Reviews

• RL

  Robert Levene

  Oct 18, 2024
  5.0
  Really good design service, and very helpful staff, who put in extra effort to meet our time frame. Good balance of quality to cost. Would recommend
• GM

  Graham Morss

  Jun 19, 2024
  5.0
  Excellent customer service and quality products at a good price Jay at Howdens made all the planning and design so easy Very pleased with our new kitchen! Highly recommend
• MP

  Michael Polley

  Mar 17, 2023
  2.0
  Highly Dissapointing. I have purchased a Kitchen from Howdens Witham. My initial experience was good with a friendly helpfull designer - he was easy to do buisiness with. I chose Howdens because thay were competitivly priced. My order included a quartz work top which has been the cause of disatisfaction. The kitchen units were fitted by my independant installed within a few days of delivery - ready for the worktops to be templated and ordered. The template person had high tech laser equipment to get everything perfect. From that point it took 2 working weeks for delivery whic I thought very poor - I wasn't warned. Ths 2 working weeks was is in addition to the near 2 working weeks needed for stripping out the old kitchen and all the other fiting work - so no Kitchen for nearly a month. The fittiing of the work surface was a disaster. My installer was advised that the fitting would be between 11:00 and 14:00 17th March but they turned up at about 10:20. Luckily I was home – had the weather been better I would have been out shopping. The fitters who did the work don’t give a very good impression of Howden’s – they seem like people who don’t like their job. The work surfaces were fitted quite quickly but the fitters attempted to leave without checking the fit of the Sink and Hob for which cut outs had been made. This should surely have been done at the outset – before even gluing down the surfaces. When I asked them to do so I was told that fitting was not included. I had previously been advised by Dan the designer that they would fit these items. I was not expecting the items to be connected but I was expecting them to be fixed in place. In the event the fitters agreed to check the fit - but with bad grace. The hob fited easily – but I’ve no idea if its correct or over size. The sink did not fit as the cut out was not large enough. The fitters initially tried to blame the problem on the fact that the sink had retaining clips (which increase the size by less than 1mm) and that the clips must have been fitted by my installer. This was nonsense, the clips were supplied by Howdens already attached to the sink. They initially tried to Jam the sink in with the clips removed but it wouldn’t go so they removed the worksurface (which had been glued down) and made the cut out larger. It took 3 attempts to increase the cut out size before the sink would fit. I stated that the clips are supplied for a reason and that the sink must fit including clips – they suggested they could be re-fitted after the sink in place. At this point I contacted Dan at Howden’s and asked that someone from Howdens come to my house to take responsibility and ownership. In the event no one did – I was just asked to write an email - the contents of which are used in this review. At my continued insistence the fitters did finally get the sink to fit including clips. Along the way the sink was first made to fit without clips. The fitters then said they would only fit a single clip – but they were unable to fit any clips with the sink in situ. They also suggested that with the clips fitted the sink would be Jammed in and removal (for plumbing work) would not be possible. I continued to insist that the sink be made to fit including clips AND be removeable. This was finally achieved but it was clear that the fitters just wanted to get away. They had no knowledge of customer service or how to deal with customers. At this time, I think that the installation has been completed correctly. I can accept that mistakes can happen – the person doing the template design clearly got it wrong but you find out what a company is really like by seeing how problems are handled. Howdens have scored very poorly here. I could not be more dissatisfied or disappointed. Update 10/04/23 I was visited by the local manager but No follow up after that. Apparently all the fault of the worktop company who are not really Howden. The worktop installation manager called me but again did not follow up. No one has taken responsibility. I really would not recommend this company to anyone.
• JF

  Jean Fleet

  Sep 7, 2020
  5.0
  A personal and very efficient service. Recommended.

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