At Wren, we like to do things a little differently. We work with you from start to finish, to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way.
Would highly recommend Wren (Colchester) to anyone considering a new kitchen. Our amazing designer Sef gave us all the time and attention we needed to design our perfect space, making numerous changes along the way, nothing was too much trouble. From the quick delivery to the after care we have received, it has been 10/10 every step of the way and the quality of the kitchen speaks for itself - we have had so many compliments. The value for money is there to be seen. Sef was more than happy to make sure we had everything we needed and didnt miss out on any of their amazing offers.
Thank you Sef and the whole Wren team for making this such a smooth and stress-free process.
Lydia & Jamie x
DB
dorina maria Buda
Oct 22, 2024
1.0
Wren Bedrooms - Disastrous Sales Service
Wren Bedrooms Colchester, Essex, especially the Mobile Design section - the home visits for measurements & design is disastrous. Shane and Joseph from the Colchester Mobile Design came to my place to measure & design my 3 bedrooms. Nothing much could be done, from their perspectives, for the master bedroom, and the spare bedroom. A decent design was offered for, the remaining, guest bedroom. Shane came late and unprepared, devices failing half way through his design.
Kara - the store manager called, apologised and sent Joseph for a re-do of the home visit, and was offered a £200 voucher. After all sorts of other errors, I accepted an offer from Joseph, during my follow-up visit to the showroom.
His sales skills are so inefficient that he failed to mention the validity of the offer, NEVER sent an email or made a call to remind of the timeframe left for the offer. I presumed that after the initial disaster home visit this would be a standing offer, and all efforts would be made to seal the deal and keep this customer happy.
In the meantime I reached out to another Wren employee from the Kitchen section to make a phone appointment with Joseph to pay the deposit, as Joseph disappeared and did not engage with me anymore, but supposedly it was too late. Instead of accepting the deposit on the initial offer, he made another, higher offer on the same bedroom.
I will make one last effort to transfer my business to Wren Ipswich, as Wren Colchester is AWFUL, badly run & managed; but if this fails I am giving up on Wren. I suggest people stay away from their tactics, they will engage mainly with the demographics that they like.
KC
Keith Chambers
Aug 12, 2020
4.0
We are having Wren Kitchens provide our new kitchen for us to fit ourselves. The service we have had so far has been excellent and our designer, Sam Richfield has been very patient, helpful and professional through out. He even came in on his day off to sort out some changes we had made. It is an awkward kitchen. We now await the delivery of the kitchen mid September. Thanks again.
OG
Oliver Goldsmith
Jan 3, 2019
5.0
Helpful, friendly staff using great design tools helped me achieve the perfect kitchen. Would highly recommend.
Yes, we offer a free, no obligation design package worth up to �200. One of our surveyors will visit your home and take detailed measurements of your space which will be uploaded to our system. You will then meet your very own designer who will produce a 3D plan of your room based on your ideas. Speak to an advisor for more information.
How long does it take to get a Wren kitchen?
Once you have discovered your dream Wren Kitchen and placed your order, we will aim to deliver your kitchen within four weeks.
Who can I contact if I have an issue with my order?
In the unlikely event, there are damaged or missing items within your order, we currently have a lead time of up to 10 days for replacement items. Please report any of these issues through your Wren account which can be found on �My Account� page on the website or the Wren app. Please visit our website for further details.
What should I do if my appliance is faulty?
The warranty for your appliance is held directly with the manufacturer. If there is a fault with your appliance, please contact the manufacturer directly.
What type of payment methods do Wren accept?
We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. You can also pay by cash, cheque, or BACs, if you prefer.
How can I request a Wren Kitchens brochure?
You can pop into one of our showrooms where you can pick up a free brochure. Alternatively you can request one online on our website.
Do I need to book an appointment?
No, you do not need an appointment. Whether you are browsing for inspiration for your new kitchen or simply want to discuss your kitchen project with one of our advisors we will always have someone on hand to help. If you prefer to book an appointment, please visit our website.
Is the Wren kitchen design service free, and what does it include?
Yes, Wren offers a free, no obligation design package worth up to £200, including a home survey and 3D kitchen plan based on your ideas.
How long does it typically take to receive a Wren kitchen after placing an order?
Wren aims to deliver your kitchen within four weeks after you place your order.
What should I do if my kitchen order from Wren has missing or damaged items?
Report any damaged or missing items through your Wren account on their website or app; replacement items may take up to 10 days to arrive.
Who do I contact if an appliance I purchased from Wren is faulty?
Contact the appliance manufacturer directly, as the warranty is held with them.
What payment methods does Wren Kitchens accept?
Wren accepts major credit and debit cards including Visa and Mastercard, as well as cash, cheque, and BACs.
Do I need to book an appointment before visiting the Wren Kitchens showroom in Colchester?
No appointment is necessary; advisors are available to help whether browsing or discussing your project. You can book an appointment online if preferred.
What are the opening hours for Wren Kitchens in Colchester?
Wren is open Monday to Friday 09:00–20:00, Saturday 09:00–18:00, and Sunday 10:30–17:00, with special holiday hours detailed on their website.
What nearby places can I visit when I come to Wren Kitchens in Colchester?
Nearby you can visit Costa Coffee for refreshments, Next for department store shopping, and ScS Sofas to browse furniture, making your visit more convenient and enjoyable.
Are there home improvement stores near Wren Kitchens in Colchester for additional shopping needs?
Yes, Homebase is nearby for home improvement products, and Stanway Tollgate Centre offers furniture and gardening supplies.
Can I grab a bite to eat or a coffee near Wren Kitchens in Colchester?
Costa Coffee and McDonald's are close by, providing convenient options for refreshments and meals before or after your showroom visit.
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