Magnet is the UK’s longest-running kitchen supplier and manufacturer, with over 100 years of expertise in designing premium kitchens. We believe the kitchen is the heart of the home, and we’re here to inspire better living through beautifully crafted, purposeful spaces. Our 16 stunning ranges suit all tastes and lifestyles, with a wide selection of worktops, flooring, taps, and appliances. With over 150 showrooms nationwide, our expert designers are ready to guide you from inspiration to installation. Visit our kitchen showroom in Clapham or book your free design appointment today.
Terrible customer service. Paid a 10% deposit on a 7k kitchen, got zero customer service. Michael the manager cannot run his team and Ali is absolutely useless. Terrible service. Save your money and time and go elsewhere.
AT
Ayça Duydu Taşlı
Jan 28, 2026
1.0
A VERY UNSATISFACTORY EXPERIENCE!
We bought our kitchen from Magnet in August and we are still chasing fixes at the end of January. The installation was poorly planned and badly coordinated, with repeated issues that should have been identified and resolved first time. The quality of workmanship and finish has been below an acceptable standard, and we have spent far too much time pushing for basic corrections.
What made it worse was the lack of ownership in resolving problems, weak project management, and slow, inconsistent responses. Even straightforward follow up required repeated chasing and there was no clear accountability.
Recently, we also had a gas leak from the newly installed hob, which raised a serious safety concern and resulted in our gas being shut off, further undermining our confidence.
**We do not recommend using Magnet.**
LG
Luana G
Dec 3, 2024
1.0
I would not recommend this shop at all. The customer service is absolutely ridiculous and the worst is, if you haven't bought a kitchen before you might not know that a good company sorts out the meeting, project, payment and schedule date in a weeks time.
We had the absolute worst experience with their seller never replying in time to any communication, never updating the plans according to our requests in time and rescheduling simple things like the visit to our place to measure the kitchen a couple of times due to poor organisation.
Obviously, the same applies to the request for refund, no replies and then a really late reply saying they're looking into it now.
We sorted our new kitchen in a weeks time with their competitor and are really happy.
Can I see examples of completed kitchens before committing?
Absolutely! Visit our website or your local store to view completed kitchen designs and customer testimonials. Our designers can also showcase styles and materials during your consultation.
How long does a design consultation take?
A typical consultation lasts about 1-2 hours, giving you plenty of time to discuss your vision, browse styles, and create a 3D design and quote tailored to your needs.
Do you offer installation services for my new kitchen?
Yes, Magnet Kitchens offers professional installation services by our TrustMark-accredited team to ensure your kitchen is fitted perfectly. Alternatively, we can work with your own trusted fitter - speak to our friendly designers for more information.
As part of our Magnet service, we can also dismantle and remove your old kitchen as part of our service. For an additional cost, we can also take care of the plumbing, electrical and gas work as part of an insurance-backed package.
What should I bring to my design consultation?
Bring your kitchen measurements, any inspiration ideas, and a list of your must-have features. If you're unsure about measurements, our easy-to-follow ‘How to measure’ guide can be found on our 'measuring your kitchen' page on the Magnet website.
How can I book a free kitchen design consultation?
You can book a free design consultation with Magnet Kitchens easily! Choose between an in-store appointment or a virtual consultation from the comfort of your home. Visit our website's 'book a consultation page' or call your nearest store to schedule your session.
Can you help me with designing and choosing my new kitchen?
Yes we can! At Magnet, we specialise in turning your kitchen dreams into reality. Our expert designers are here to guide you every step of the way, from choosing the perfect layout and materials to selecting colours, finishes, and appliances that suit your style and budget. During your FREE design consultation, we'll create a personalised 3D design of your new kitchen, tailored to your space and needs. Whether you prefer to visit us in-store or opt for a virtual consultation, we're here to make the process easy and enjoyable.
Do I need to book an appointment to view displays in-store?
You don’t need to book any kind of appointment to view our displays in-store. Feel free to come and visit us anytime! Our friendly designers will be more than happy to have a chat with you if you wish.
Which kitchens do you have on display?
At Magnet, you’ll find a kitchen style to suit every taste, from timeless Shaker designs that bring warmth and character, to sleek handleless and modern slab kitchens that offer a clean, contemporary feel. Our wide range of finishes and colours includes everything from classic neutrals to on-trend tones inspired by interior design’s latest looks, all chosen for their lasting appeal. So whether you’re after a modern statement or a design with enduring charm, you can create a kitchen that feels both beautifully personal and built to stand the test of time.
Do you have on-site parking?
At the moment, our Clapham store doesn't have its own parking. Don't worry, though! Even without on-site parking, there are plenty of handy options right around the corner, depending on what you need.
To make sure your visit goes smoothly, we really recommend checking out the local parking information before travelling.
Do you offer finance?
Yes! At Magnet, we offer several finance options to help you spread the cost of your new kitchen. You can choose interest-free credit for up to 4 years, low-interest monthly payments, or a buy now, pay later option. Your Magnet designer can explain all payment options during your design appointment and help you select the one that best suits your budget.
Magnet acts as a credit broker, not a lender. Finance is subject to status, affordability, and a minimum spend.
Where is Magnet's kitchen showroom located?
Magnet's kitchen showroom is located at Unit 1, 170 - 188 Acre Lane, Clapham, London, England, SW2 5UL.
What are the opening hours for Magnet in Clapham?
Magnet is open Monday to Saturday from 9:00 AM to 6:00 PM and is closed on Sundays.
Does Magnet offer online booking for kitchen design consultations?
Yes, you can book a free design consultation online through their booking page.
What types of kitchen products and services does Magnet provide?
Magnet offers premium kitchens with 16 ranges, including worktops, flooring, taps, and appliances, along with kitchen planning and installation services.
Does Magnet provide delivery or in-store pickup options?
Is an appointment required to visit the Magnet showroom in Clapham?
No appointment is required; customers can visit the showroom without prior booking.
How can customers contact Magnet in Clapham by phone or email?
Customers can phone Magnet at +44 207 274 5722 or email clapham.branch@magnet.co.uk for inquiries.
What public transport options are near Magnet's showroom to help customers visit?
While specific transport stations aren't listed, the showroom is in Clapham near popular spots like The Hope & Anchor pub and Absar Food Express convenience store, making it easy to find local transit and amenities.
Are there places to eat near Magnet's Clapham showroom where customers can dine before or after their visit?
Yes, nearby dining options include Boqueria (a Spanish tapas bar), The Hope & Anchor pub and British restaurant, Trilha Restaurant offering Brazilian and Latin American cuisine, and Moorish Grill.
What other local services are available near Magnet's showroom for customers’ convenience?
Nearby services include Skin Deep Health & Skin Care Studio for beauty treatments, P & L Group for taxi and airport shuttle services, and Locksmith Brixton for security needs.
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