At Wren, we like to do things a little differently. We work with you from start to finish, to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way.
Disappointing services I had an appointment at 11:00 a.m. I have arrived at 11:03 and unfortunately the person who I had the appointment with was not available and after waiting 15 to 20 minutes I have left the store. I have received a phone call on our in 45 minutes later to invite me back to discuss the survey.
JE
Joanna Economides
Jun 11, 2026
1.0
I am extremely disappointed by the lack of flexibility and understanding shown throughout this process. I only needed to move the templating appointment by a day or two, yet Wren had no availability for a further three weeks and appeared to regard this as entirely reasonable, which it is not. This would have left us without a kitchen for an additional three weeks, which is especially difficult with two children in the home. A greater degree of understanding and consideration would have been appreciated. As a result, we arranged for another company to attend and carry out the templating on Monday. Despite this, Wren are still refusing to cancel the worktops or issue a refund, even though they have not yet carried out the templating themselves and are unable to attend within a reasonable timeframe. Instead, I was repeatedly given the same scripted response that the order had “passed the cooling-off period”, with no meaningful explanation or any genuine attempt to resolve the matter fairly.
Good luck to anyone ordering a Wren kitchen… you’re going to need it….
CT
CONG NGUYEN TRAN
May 29, 2026
5.0
The staff are friendly and supportive
WR
Wojcek Ramzy
May 20, 2026
1.0
Just awful. Try b&q
DR
Dawn Ryan
Apr 8, 2026
5.0
I recently purchased a new kitchen with Wren. Charlie our designer was absolutely brilliant 👏. From the start he was clear and consistent with brilliant communication Charlie has completely transformed our space into a modern kitchen and we are over the moon. Thank you Charlie and Wren.
Yes, we offer a free, no obligation design package worth up to �200. One of our surveyors will visit your home and take detailed measurements of your space which will be uploaded to our system. You will then meet your very own designer who will produce a 3D plan of your room based on your ideas. Speak to an advisor for more information.
How long does it take to get a Wren kitchen?
Once you have discovered your dream Wren Kitchen and placed your order, we will aim to deliver your kitchen within four weeks.
Who can I contact if I have an issue with my order?
In the unlikely event, there are damaged or missing items within your order, we currently have a lead time of up to 10 days for replacement items. Please report any of these issues through your Wren account which can be found on �My Account� page on the website or the Wren app. Please visit our website for further details.
What should I do if my appliance is faulty?
The warranty for your appliance is held directly with the manufacturer. If there is a fault with your appliance, please contact the manufacturer directly.
What type of payment methods do Wren accept?
We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. You can also pay by cash, cheque, or BACs, if you prefer.
How can I request a Wren Kitchens brochure?
You can pop into one of our showrooms where you can pick up a free brochure. Alternatively you can request one online on our website.
Do I need to book an appointment?
No, you do not need an appointment. Whether you are browsing for inspiration for your new kitchen or simply want to discuss your kitchen project with one of our advisors we will always have someone on hand to help. If you prefer to book an appointment, please visit our website.
Is the kitchen design service at Wren Kitchens free?
Yes, Wren Kitchens offers a free, no obligation design package worth up to £200, including a home survey and a 3D plan created by a designer.
How long will it take to receive my kitchen after placing an order at Wren Kitchens?
Once your order is placed, Wren Kitchens aims to deliver your kitchen within four weeks.
Who should I contact if my Wren Kitchens order has damaged or missing items?
Please report any damaged or missing items through your Wren account on the website or app. Replacement items have a lead time of up to 10 days.
What payment methods are accepted at Wren Kitchens?
Wren Kitchens accepts all major credit and debit cards including Visa and Mastercard, as well as cash, cheque, and BACS payments.
Do I need to book an appointment to visit the Wren Kitchens showroom at Rushden Lakes?
No appointment is needed to visit the showroom, but if you prefer, you can book one online on their website.
What are the opening hours of Wren Kitchens at Rushden Lakes?
Wren Kitchens is open Monday to Friday from 9am to 8pm, Saturday 9am to 6pm, and Sunday 10:30am to 5pm with some extended holiday hours.
What brands of appliances are available at Wren Kitchens?
Wren Kitchens offers appliances from brands like Smeg, Samsung, Bosch, Miele, AEG, Neff, and more.
Are there nearby places to visit at Rushden Lakes before or after shopping at Wren Kitchens?
Yes, visitors can enjoy nearby attractions such as Paradise Island Adventure Golf for some fun mini golf or grab a coffee at Costa Coffee.
Where can I find outdoor and sporting goods stores near Wren Kitchens at Rushden Lakes?
Decathlon UK and Cotswold Outdoor are nearby stores where you can shop for outdoor gear and sportswear.
Is there a convenient spot near Wren Kitchens for arts and crafts shopping?
Yes, Hobbycraft Rushden Lakes is nearby and offers a wide range of arts and crafts supplies for creative needs.
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