Wren Kitchens

Reviews

• PS

  Paul Scott

  Sep 24, 2026
  1.0
  Good installation, but seriously disappointing aftercare. I have reworded my review to assist others dealing with Wren or other suppliers. I asked Wren to reword Daniella's response, as I believe it is misleading and does not reflect UK law or Wren's obligations. Daniella made no mention of my statutory rights. Wren chose not to reword their response. What went wrong? One of the undercabinet LED lights failed. Molly (Wren) sent me a replacement set, but I could not replace them because the cabinet needed to be removed to drop the cable behind it. Molly did not respond to my concerns. I raised it again with Wren and Lucy said she would resolve it and arrange for someone to attend. I waited two weeks and heard nothing further. Being ignored several times is highly unprofessional. I raised a complaint with Wren and left a negative Trustpilot review. Daniella responded, stating that fitting the LED lights was “supplementary” work and “a separate agreement between you and the fitter”. Wren therefore said removal of the cabinet was between me and the fitter, despite Lucy saying she would arrange attendance. The Consumer Rights Act 2015 is that where goods purchased from a retailer fail to meet the Act's requirements, your statutory rights are against the retailer you bought them from. They are not simply transferred to the manufacturer or installer. A manufacturer's guarantee is in addition to your statutory rights, not instead of them. The Act says goods should be of satisfactory quality and last a “reasonable period”. The exact period is not defined in law and would ultimately be for a court to determine. Section 23(2)(b) also says that where repair or replacement is necessary, “The trader must: bear any necessary costs incurred in doing so”. The Official Explanatory Notes, paragraph 132, say this can include “costs involved in the removal of an installed item and reinstallation of a replacement”. Therefore, in my case, I believe Wren was responsible for the reasonable cost of removing the cabinet to replace the faulty lights. Had the lights not been faulty, I would not have needed to remove the cabinet, simple. This is why I disagree with Wren's statement that this was simply “supplementary work” and a separate agreement with the fitter. If a company disputes this, give it a reasonable opportunity to resolve the matter before considering County Court action. Set out what went wrong, what you want resolved and any costs incurred, and allow a reasonable response period. Reference the Consumer Rights Act 2015. Hopefully, as Wren eventually did with me, the issue will be resolved before court action is necessary. By the way, Wren eventually attended, removed the cabinet and replaced the LED lights. Wren, you could have made this a lot easier on yourselves; you chose not to. Your review went from 5*, for installation to 1* for aftercare. This was the reply I received from Wren Kitchen Sep 8, 2026 Hi Paul, Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused. We would like to clarify the arrangements regarding the lighting installation. While the lighting itself was supplied by Wren as part of your kitchen order, the fitting of the lighting constitutes supplementary works and was not included within the installation services contracted and paid for through Wren. The installation is therefore subject to a separate agreement with the independent fitter. As such, responsibility for arranging and carrying out the installation of replacement lighting, including any requirement to remove and refit a wall unit to access the cabling, would sit under that separate arrangement with the fitter. Wren supplying the lighting does not mean Wren contracted to carry out the supplementary fitting. Nevertheless, I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution. Warm Regards, Daniela
• AS

  Andy Stokes

  Aug 18, 2026
  5.0
  Had the pleasure of meeting with Nikola, wren sales, designer, we we're made to feel very welcome, given a tour of kitchens & what we we're looking for, she was a tremendous help, always with genuine smile, eager to please. We are more than happy with our chosen kitchen & the design and are eagerly awaiting our move and the instalment of it. Thankyou to the whole team
• JM

  Jeff M.

  Aug 1, 2026
  1.0
  The showroom and staff were excellent. Unfortunately, even though we have yet to receive a single item, it has gone downhill from there. You need to read and understand every word of the massive document pack that is your contract. The small print is everything. You also need to understand what you are paying for. A 'fitted kitchen' does not include making good the plaster on the walls, or painting anything - separate and added cost. It doesn't include installing or moving any wiring - separate and added cost. It doesn't include moving any plumbing - separate and added cost. etc. The worst was phoning 'customer service' to determine who was responsible for ensuring any battens and bases for the worktop were to specification (otherwise worktop doesn't get fitted). I still don't know, as the heavy-accented guy on the phone kept insisting, rudely, that I answer 'yes' or 'no' as to whether I wanted the wardrobes. There WERE NO WARDROBES, but he couldn't understand this so I had to hang up. TERRIBLE. Currently no idea of delivery, no idea of fitting, no idea of responsibility, and nobody to phone when things go wrong. Very stressful. Wish I'd never heard of Wren.
• JW

  Janet Wells

  Jul 15, 2026
  5.0
  Saw Olly and he was really good and my kitchen is going to be great
• BB

  BexT1984

  Apr 8, 2019
  5.0
  Wren were great during and throughout my order. Any problems they replaced items and were very friendly and helpful. I would highly reccomend them. It's worth paying extra for a decent kitchen.

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