At Wren, we like to do things a little differently. We work with you from start to finish, to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way.
Very smooth process in helping to build our dream kitchen. Andrew was great and very helpful. Any issues or questions we had he was happy to help and very knowledgeable. Would definitely recommend. Very happy with our experience.
LW
Lyndsey Wilson
Jun 9, 2026
5.0
Jonathan from wren was really good to work with. Would definitely recommend:)
LB
Lia Bertoli
May 22, 2026
1.0
Stay away from these scammers. The only explanation for such poor service is that they all found their degree in a kinder surprise. They call themselves designers but cannot take measurements to save their lives. I bought the kitchen, but kept all my appliances. They assured me everything was made to measure based on what i had. Lies. They sold me a cabinet that did not fit under my current hob and when questioned they said "oh but we don't have a measure for your hob" ???????? I have no words for the amout of stress they put me through, as well as the massive waste of time and money. This was only the biggest issue, because if i started to list all the things that went wrong we'd stay here forever. I couldnt care less that they act all nice in store if they can't do their job properly. Absolutely useless ""designers"" and even more useless costumer service. Disgraceful
[Also note, i am not a Karen, i never leave bad reviews, but this was just bad out of the ordinary]
MB
Morag Bruce
Apr 21, 2026
1.0
While the sales staff are ok while planning your kitchen, they are not helpful in the slightest if you aren't happy with the fitters you're allocated... in fact they will dismiss your concerns by saying "Oh, that's just his way." Which suggests they are well aware of issues with him.
I definitely would not recommend using their fitters. Total jobsworths. My plumbers were shocked by what they had been left to work with when they were attaching the dishwasher and washing machine. Still waiting for the electrician's verdict, as an on the day change of schedule from the kitchen fitter from the appointed Monday to a Friday meant I had to reschedule my electrician and have an additional callout for the plumber.
If we had gone with our own joiner to do the fitting, I think this review rating would probably have been very different. Would strongly recommend avoiding the fitters provided by Wren.
JM
J macnavarro1
Mar 31, 2026
1.0
Terrible communications, despite several attempts to get confirmation of our delivery day, we only find out that the kitchen wasn’t going to get fitted a few hours before despite knowing that it wouldn’t several days beforehand.
We are now stuck with furniture everywhere in our little flat and not knowing when we will get an installation date.
They said they will update us every day.
We will post a review every day that installation is delayed.
Yes, we offer a free, no obligation design package worth up to �200. One of our surveyors will visit your home and take detailed measurements of your space which will be uploaded to our system. You will then meet your very own designer who will produce a 3D plan of your room based on your ideas. Speak to an advisor for more information.
How long does it take to get a Wren kitchen?
Once you have discovered your dream Wren Kitchen and placed your order, we will aim to deliver your kitchen within four weeks.
Who can I contact if I have an issue with my order?
In the unlikely event, there are damaged or missing items within your order, we currently have a lead time of up to 10 days for replacement items. Please report any of these issues through your Wren account which can be found on �My Account� page on the website or the Wren app. Please visit our website for further details.
What should I do if my appliance is faulty?
The warranty for your appliance is held directly with the manufacturer. If there is a fault with your appliance, please contact the manufacturer directly.
What type of payment methods do Wren accept?
We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. You can also pay by cash, cheque, or BACs, if you prefer.
How can I request a Wren Kitchens brochure?
You can pop into one of our showrooms where you can pick up a free brochure. Alternatively you can request one online on our website.
Do I need to book an appointment?
No, you do not need an appointment. Whether you are browsing for inspiration for your new kitchen or simply want to discuss your kitchen project with one of our advisors we will always have someone on hand to help. If you prefer to book an appointment, please visit our website.
Is the Wren kitchen design service free?
Yes, Wren Kitchens offers a free, no obligation design package worth up to £200, including a home survey and 3D room plan.
How long does it take to receive my Wren kitchen after ordering?
Delivery of your Wren kitchen is typically within four weeks after placing your order.
What should I do if my order arrives with damaged or missing items?
Report any damaged or missing items through your Wren account on the website or app; replacement items can take up to 10 days to arrive.
How can I address a faulty appliance purchased from Wren Kitchens?
Appliance warranties are held with the manufacturer; please contact the manufacturer directly for any faults.
What forms of payment are accepted at Wren Kitchens?
Wren accepts all major credit and debit cards including Visa and Mastercard, as well as cash, cheque, and BACs.
Do I need to book an appointment before visiting the Wren Kitchens showroom?
No appointment is needed; you can visit anytime during opening hours, although appointments can be booked online if preferred.
What are the opening hours for Wren Kitchens at Fort Kinnaird?
Open Monday to Friday from 9:00 to 20:00, Saturday 9:00 to 18:00, and Sunday 10:30 to 17:00, with special holiday hours on select dates.
Can I get kitchen design consultations and installation services at Wren Kitchens?
Yes, Wren provides design consultations, 3D kitchen planning, free home measure service, and kitchen installation.
How can nearby places like Currys PC World and Argos at Fort Kinnaird help me during a visit to Wren Kitchens?
Nearby stores like Currys PC World and Argos offer electronics and home goods, making it convenient to shop for complementary items while visiting Wren Kitchens.
Are there fitness and dining options near Wren Kitchens at Fort Kinnaird?
Yes, you can visit fitness centers such as PureGym Edinburgh Fort Kinnaird and CR Fitness, or dine at The Fort American Restaurant close to Wren Kitchens.
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