Magnet is the UK’s longest-running kitchen supplier and manufacturer, with over 100 years of expertise in designing premium kitchens. We believe the kitchen is the heart of the home, and we’re here to inspire better living through beautifully crafted, purposeful spaces. Our 16 stunning ranges suit all tastes and lifestyles, with a wide selection of worktops, flooring, taps, and appliances. With over 150 showrooms nationwide, our expert designers are ready to guide you from inspiration to installation. Visit our kitchen showroom in Exeter or book your free design appointment today.
Poor customer service on 2 occasions. The first attempt for a instore appointment; we arrived, no one even looked up from their desks. We wandered the showroom a while and then eventually left as no one even said hello. We later got a call saying we missed our appointment! We were there but no one spoke to us!
The second occasion was a poor online consultation, the lady was very nice but not very knowledgeable in the range of kitchens supplied and it was a very difficult meeting.
A shame as lovely kitchens but the customer service is poor in comparison to other providers.
RP
Robert Price
Mar 26, 2026
2.0
"Great Product - But service went downhill after they got their money..."
Our experience started off great and the range and in store support for designing the kitchen were great (better than the 2 other alternatives we enquired with). Delivery was fine.
Once we got to fitting, it was obvious certain measurements were not captured correctly or at all for the Kitchen + Utility we were purchasing. We also had a unit completetly misdelivered. We first enquired about this on the 4th March and at time of writing (26th March) still have no resolution.
Honestly, the general impression is if you're not going to use their fitting service all responsibility is dumped onto the customer... even if they come out to site to take measurements. A kitchen and design company that has mis-measured and sent the wrong kitchen items... make of that as you will. Great shame as the product is great quality.
Overall impression, once they got the money job was done for them. Unless you are going to use their fitting service i would advise you look for a more helpful provider.
SJ
Steve Jones
Jul 9, 2025
1.0
Very good up to the point we placed an order, then things went down hill. Basically they couldn’t organise a pub crawl in a brewery quarter. Kitchen cabinet missing together with door, supplied cooker faulty, lots of minor issues including not enough oak up stand and not enough door handles ordered. Good luck getting someone in the Exeter branch to answer the phone and good luck if you leave a message and hope to get a return call when trying to find out what is going on with your kitchen project. Very disappointing from a company that is supposed to be the best kitchen fitting company according to Which.
WP
Will Page
Mar 18, 2025
5.0
Popped in with a few questions, really helpful staff who gave great advice.
Can I see examples of completed kitchens before committing?
Absolutely! Visit our website or your local store to view completed kitchen designs and customer testimonials. Our designers can also showcase styles and materials during your consultation.
How long does a design consultation take?
A typical consultation lasts about 1-2 hours, giving you plenty of time to discuss your vision, browse styles, and create a 3D design and quote tailored to your needs.
Do you offer installation services for my new kitchen?
Yes, Magnet Kitchens offers professional installation services by our TrustMark-accredited team to ensure your kitchen is fitted perfectly. Alternatively, we can work with your own trusted fitter - speak to our friendly designers for more information.
As part of our Magnet service, we can also dismantle and remove your old kitchen as part of our service. For an additional cost, we can also take care of the plumbing, electrical and gas work as part of an insurance-backed package.
What should I bring to my design consultation?
Bring your kitchen measurements, any inspiration ideas, and a list of your must-have features. If you're unsure about measurements, our easy-to-follow ‘How to measure’ guide can be found on our 'measuring your kitchen' page on the Magnet website.
How can I book a free kitchen design consultation?
You can book a free design consultation with Magnet Kitchens easily! Choose between an in-store appointment or a virtual consultation from the comfort of your home. Visit our website's 'book a consultation page' or call your nearest store to schedule your session.
Can you help me with designing and choosing my new kitchen?
Yes we can! At Magnet, we specialise in turning your kitchen dreams into reality. Our expert designers are here to guide you every step of the way, from choosing the perfect layout and materials to selecting colours, finishes, and appliances that suit your style and budget. During your FREE design consultation, we'll create a personalised 3D design of your new kitchen, tailored to your space and needs. Whether you prefer to visit us in-store or opt for a virtual consultation, we're here to make the process easy and enjoyable.
Do I need to book an appointment to view displays in-store?
You don’t need to book any kind of appointment to view our displays in-store. Feel free to come and visit us anytime! Our friendly designers will be more than happy to have a chat with you if you wish.
Which kitchens do you have on display?
At Magnet, you’ll find a kitchen style to suit every taste, from timeless Shaker designs that bring warmth and character, to sleek handleless and modern slab kitchens that offer a clean, contemporary feel. Our wide range of finishes and colours includes everything from classic neutrals to on-trend tones inspired by interior design’s latest looks, all chosen for their lasting appeal. So whether you’re after a modern statement or a design with enduring charm, you can create a kitchen that feels both beautifully personal and built to stand the test of time.
Do you have on-site parking?
Yes! Our Exeter store has free, on-site parking. Our car park is super easy to get around, so your visit will be smooth sailing from start to finish.
Plus, we've made sure to include dedicated wheelchair-friendly spaces and accessible entrances, making sure our store is welcoming and easy for everyone to get around.
Do you offer finance?
Yes! At Magnet, we offer several finance options to help you spread the cost of your new kitchen. You can choose interest-free credit for up to 4 years, low-interest monthly payments, or a buy now, pay later option. Your Magnet designer can explain all payment options during your design appointment and help you select the one that best suits your budget.
Magnet acts as a credit broker, not a lender. Finance is subject to status, affordability, and a minimum spend.
Can I see examples of completed kitchens before committing?
Yes, you can visit our website or local store to view completed kitchen designs and customer testimonials. Our designers can also showcase styles and materials during your consultation.
How long does a design consultation at Magnet Kitchens typically take?
A typical design consultation lasts about 1-2 hours to discuss your vision, browse styles, and create a personalized 3D design and quote.
Does Magnet Kitchens provide installation services for new kitchens?
Yes, we offer professional installation by our TrustMark-accredited team. We can also dismantle and remove old kitchens and offer plumbing, electrical, and gas work as part of an insurance-backed package for an additional cost.
What should I bring to my kitchen design consultation?
Bring your kitchen measurements, inspiration ideas, and a list of your must-have features. If unsure about measurements, use our 'How to measure' guide available on our website.
How can I book a free kitchen design consultation with Magnet Kitchens?
You can book a free consultation either in-store or virtually via our website's booking page or by calling the nearest store.
Do I need to make an appointment to view kitchen displays in-store?
No appointment is needed to view our displays. Feel free to visit anytime, and our friendly designers will be happy to assist you.
What kitchen styles are on display at Magnet Kitchens Exeter?
We offer a variety of styles including timeless Shaker designs, sleek handleless, and modern slab kitchens, with a wide range of finishes and colors to suit all tastes.
Does the Exeter Magnet Kitchens store have on-site parking?
Yes, our Exeter store offers free on-site parking with accessible and wheelchair-friendly spaces for an easy visit.
What are the opening hours for Magnet Kitchens in Exeter?
We are open Monday to Wednesday from 09:00 to 18:00, Thursday until 20:00, Friday and Saturday 09:00 to 18:00, and Sunday from 11:00 to 17:00.
What nearby automotive services can I find close to Magnet Kitchens in Exeter?
Nearby you can find several automotive services, including Livery Dole, South West Nissan Exeter, Mann Egerton - Exeter VW, and Bristol Street Motors Van Centre Exeter, which might be useful if you're visiting the area for vehicle needs before or after your kitchen visit.
Are there any hardware or building supply stores near Magnet Kitchens in Exeter?
Yes, Screwfix and T L C Exeter are nearby hardware and building supply stores, perfect for picking up materials or tools if you plan home improvements along with your kitchen project.
Can I find mobility or health-related automotive services near Magnet Kitchens?
Yes, nearby are specialized services like Motability Scheme at South West Nissan Exeter and Motability Scheme at Vertu Hyundai Exeter, offering mobility equipment services which could be helpful if you have specific accessibility needs during your visit.
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