Magnet Kitchens

Reviews

• II

  Ina

  Dec 29, 2025
  1.0
  My 73-year-old mother recently visited the Magnet Kitchens showroom in Derby as she is genuinely interested in purchasing a new kitchen. She initially asked a member of staff for some help and guidance with a design and plan. Unfortunately, the gentleman she spoke to was extremely rude and dismissive. He behaved as though my mother was wasting his time, showed little interest in assisting her, and came across as patronising and unprofessional. This was particularly disappointing given that she was polite and simply looking for advice. It was only when he later realised that my mother was serious about buying a kitchen and intended to pay in cash that his attitude suddenly changed and he then offered to help. By that point, my mother quite understandably declined. I find this behaviour completely unacceptable. No customer, especially an older customer should be treated with such disrespect or judged on assumptions. This experience does not reflect the level of professionalism one would expect from a company like Magnet, and it has unfortunately put my family off using them.
• HC

  haven charles

  Dec 6, 2025
  4.0
  Very helpful staff, engaging
• BW

  BOB Whitham

  Jul 12, 2018
  4.0
  Gary was very helpful in trying to match prices.

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