Wren Kitchens

Reviews

• AA

  Anwaar Ahmed

  Oct 31, 2026
  5.0
  I purchased a kitchen from Wren last year and it was very good experience. We dealt with Hakeem who provided us with advice and guidance which meant we purchased exactly what we needed as a family. The service, price and quality was good. The kitchen items were delivered on time. I would go back to Wren it I needed a kitchen
• AH

  Andrew Heath

  Oct 10, 2026
  5.0
  Nathan the consultant gave me some great advice, he was knowledgeable and helpful. I have plenty to think about when making a decision about our new kitchen.
• RA

  Rob A

  Oct 10, 2026
  5.0
  We visited Wren Kitchens Derby while planning our new family home, and Hakeem was absolutely amazing! He completely understood what we wanted and came up with some fantastic ideas we hadn’t even considered. His experience and attention to detail really made a difference, especially when designing a kitchen that works for the whole family. We visited other kitchen companies, but the service and expertise we received from Hakeem were on another level. Would highly recommend asking for Hakeem if you’re visiting Wren Derby. A fantastic designer and a real credit to the company!
• LB

  Leiah Burbidge

  Oct 2, 2026
  1.0
  Very disappointing experience before we’d even got started. - DERBY STORE. We had a kitchen design appointment booked with Wren in Derby, but after doing some research and seeing a lot of negative feedback, we decided we no longer wanted to proceed and called to cancel the appointment. When I was asked why I wanted to cancel, I said I had seen some bad reviews and that we had decided to use another company. I was then repeatedly asked where I had seen the reviews. I explained that I had made a local community Facebook post which had received 79 comments, largely negative, but I made it clear that I didn’t want to discuss the reviews and simply wanted to cancel. The member of staff then started telling me about Wren having 3.5k reviews and questioning whether I had even bothered looked at those. I again asked for the appointment to just be cancelled. His attitude and approach was very condescending! He then raised his voice and said, “I’ve done it, I’ve done it!” I felt pressured and anxious during the call and ultimately had to end the call by putting the phone down. I appreciate that businesses may want to understand why someone is cancelling, but once I had clearly said I wanted to cancel, I didn’t expect to feel pressured into explaining or defending my decision.
• AG

  Aaron Guilder

  Oct 1, 2026
  1.0
  I would advise anyone considering buying a kitchen from Wren to go elsewhere. They misled us about several key aspects of the kitchen and its installation from the start, including what was and was not included, the availability of certain items and the timescale to install it. What was promised to be a week long installation took over three months, leaving us without working sinks or kitchen facilities for two of these months. Their staff lied to us on multiple occasions, including about the reasons for the delays, availability of replacement parts and when things would be delivered. Our appointed Field Installation Manager was ineffective, inept, aggressive and never once came out to assess the installation, despite this being promised after week five. When we reported issues with the installation we were informed that it was up to us and the installer to resolve, despite the installer being selected by and contracted to Wren. Customer services are unwilling to take any positive action and hide behind the complaints process and provide the bare minimum required in compensation, hiding behind the ombudsman’s guidance. They also breached data protection laws and hid behind the small print in their T&Cs despite their sales staff clearing providing misleading information.

Frequently Asked Questions About Wren Kitchens