At Wren, we like to do things a little differently. We work with you from start to finish, to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way.
Over 2 weeks from the start of our kitchen installation, the fitter has completed just 1 and a half days of work. Fitted one of the units in the wrong place and not returned since. Wren keep giving excuses, but very poor service overall.
AG
Aga Gora
Sep 16, 2026
1.0
Absolutely terrible experience – would not recommend Wren Kitchens
Unfortunately, we have had an extremely disappointing experience with Wren Kitchens from start to finish.
Our installation was delayed, our order was changed without properly consulting us, and the installation itself caused further problems. Wren arranged for Lukasz Kitchen Installation to carry out the work. The plumber provided through the installer increased his original quote by several hundred pounds without discussing or agreeing this with us beforehand.
The installation work itself was also very poor. Lukasz damaged our coving by pushing the kitchen units into it instead of properly cutting and fitting the coving around the kitchen. We have photographs showing the damage.
What has made the situation even worse is Wren's customer service and their refusal to take responsibility for the problems caused during the installation. We were also given information by Wren staff regarding refunds that had previously been agreed, which was later contradicted. This has left us extremely frustrated and feeling completely let down.
For what should have been an exciting home improvement, the whole experience has been stressful, time-consuming and disappointing. Based on our experience, we would not recommend Wren Kitchens or their installation service.
MA
Mischa Askins
Aug 4, 2026
5.0
Great kitchens - friendly staff
I’d go as far as to say better than IKEA
Would be even better if it was free. (Wink wink nudge nudge)
No pool though?
KS
Kevin Smith
Jul 23, 2026
1.0
Bedroom units, are just kitchen units, resized, no custom sizes, like Hammonds or Sharps, usual hard sell, continuous discounts to sign today nonsense
KN
Katii Nash
Jun 13, 2026
3.0
Currently dealing with numerous ongoing issues! Not a happy customer at present!
Yes, we offer a free, no obligation design package worth up to �200. One of our surveyors will visit your home and take detailed measurements of your space which will be uploaded to our system. You will then meet your very own designer who will produce a 3D plan of your room based on your ideas. Speak to an advisor for more information.
How long does it take to get a Wren kitchen?
Once you have discovered your dream Wren Kitchen and placed your order, we will aim to deliver your kitchen within four weeks.
Who can I contact if I have an issue with my order?
In the unlikely event, there are damaged or missing items within your order, we currently have a lead time of up to 10 days for replacement items. Please report any of these issues through your Wren account which can be found on �My Account� page on the website or the Wren app. Please visit our website for further details.
What should I do if my appliance is faulty?
The warranty for your appliance is held directly with the manufacturer. If there is a fault with your appliance, please contact the manufacturer directly.
What type of payment methods do Wren accept?
We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. You can also pay by cash, cheque, or BACs, if you prefer.
How can I request a Wren Kitchens brochure?
You can pop into one of our showrooms where you can pick up a free brochure. Alternatively you can request one online on our website.
Do I need to book an appointment?
No, you do not need an appointment. Whether you are browsing for inspiration for your new kitchen or simply want to discuss your kitchen project with one of our advisors we will always have someone on hand to help. If you prefer to book an appointment, please visit our website.
Is the kitchen design service at Wren Kitchens free?
Yes, Wren Kitchens offers a free, no obligation design package worth up to £200 that includes a home survey and a 3D kitchen plan.
How long does it take to receive my kitchen order from Wren Kitchens after placing it?
Wren Kitchens aims to deliver your kitchen within four weeks after you place your order.
Who should I contact if there are damaged or missing items in my Wren Kitchens order?
Please report any damaged or missing items through your Wren account found on the website or app. Replacement items typically take up to 10 days to arrive.
What payment methods does Wren Kitchens accept?
Wren Kitchens accepts major credit and debit cards including Visa and Mastercard, as well as cash, cheque, and BACs payments.
Do I need to book an appointment before visiting the Wren Kitchens showroom in Carlisle?
No appointment is necessary for browsing or discussions with advisors, but you can book an appointment online if you prefer.
What are the opening hours for Wren Kitchens in Carlisle?
Wren Kitchens is open Monday to Friday from 9:00 to 20:00, Saturday from 9:00 to 18:00, and Sunday from 10:30 to 17:00. Holiday hours may vary.
Does Wren Kitchens in Carlisle provide delivery services?
Yes, Wren Kitchens offers delivery services to their customers.
What nearby stores can I visit before or after shopping at Wren Kitchens?
Nearby stores include Home Bargains for discount shopping, Flooring Superstore and Direct Wood Flooring for flooring needs, and B&M Stores with garden supplies.
Are there dining options close to Wren Kitchens in Carlisle?
Yes, you can visit Thyme Restaurant and Bar or Costa Coffee nearby for a meal or refreshments before or after your visit.
What nearby amenities might be helpful for customers visiting Wren Kitchens?
Nearby amenities include Premier Inn Carlisle M6 Jct44 for accommodation, and Currys PC World featuring Carphone Warehouse for electronics and appliances.
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