Wolseley Pipe & Climate

Reviews

• GA

  Gemma A

  Oct 22, 2022
  2.0
  Not sure if this is the correct Wolesley, but that is also part of the issue. If you want to speak to the bathroom showroom they don’t advertise that telephone number, you just get put through to the wrong department every time. I had a great initial experience in the showroom with a very knowledgeable sales rep who was very friendly and gave great advice. The good service starts and ends here. I was told I wouldn’t wait more than a week, two at a push for my order. 3 months later and I hadn’t received so much as a phone call or an apology. I was also told when I contacted Wolesley myself they wouldn’t be able to help me as I couldn’t find my order number. Apparently their systems are so outdated they can’t use your name, or address to search for your order. I was able to tell them the products I ordered and that was insufficient too. Eventually after a number of phone calls from various different offices I received my furniture delivery. I chose not to leave a review as the issue was resolved. I thought that was the end of my dealings with Wolesley until my plumber said there was missing pieces from my order, I contacted Wolesley once again who reassured me they could send this out to me. It’s now 2.5 weeks later with no contact again. To summarise, once you’ve bought your furniture and paid your money, they aren’t interested. Won’t be using again. 28/10/2022 Edit: the response from Wolesley is for show. I was already in touch with online support who told me 6 days ago there was a 72 hour resolution period. I still have no resolution. Who knew it would be this difficult to deliver one toilet seat!
• KA

  Keith Attwell

  Jul 26, 2021
  5.0
  Expert advice received from Dave on bathroom options, completely modified our thinking on design. Great service
• HW

  Halden Westcott

  Oct 24, 2020
  5.0
  Excellent service - I needed a riser kit for a shower tray and the guy (sorry I don't recall his name) did some research to ensure that the kit was the correct one - which it was. Saved me a lot of time.
• TN

  Tony Nicholls

  Jun 29, 2020
  5.0
  All ways a pleasure to chat with the team who are very knowledgeable and helpful.

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