Wren Kitchens

Reviews

• WW

  W.Milewski

  Aug 10, 2026
  5.0
  Outstanding service from Matt Dixon at Wren Kitchens Bolton We visited Wren Kitchens in Bolton today and had the pleasure of being looked after by Matt Dixon, who absolutely deserves recognition for his outstanding customer service. From start to finish, Matt was friendly, professional and genuinely helpful, without being pushy or trying to sell us anything we didn’t need. His incredible knowledge, creativity and imagination made the whole kitchen design process enjoyable and stress-free. He listened to what we wanted and helped us turn our ideas into something even better. We were also there with our young daughter, and Matt was fantastic with her — he was patient, kind and even had biscuits and toy for her, which made the whole experience even more pleasant! My wife and I are extremely happy with the service we received from Matt. It’s a shame that not every company has employees of such a high standard. People like Matt are a real asset to Wren Kitchens. I sincerely hope his managers see this review and recognise and reward him appropriately for the excellent job he is doing. Matt is a credit to Wren Kitchens, and we would highly recommend him to anyone looking for a kitchen. Thank you, Matt, for making our experience such a positive one! 👏
• DB

  Danielle B

  Jun 6, 2026
  1.0
  If you're purchasing a kitchen through Wren, just be aware that appliances will cost you a fortune to be fitted, this isn't included in the fitting of the kitchen (even if you purchase all new appliances through them). Also, their fitters will come out and rip you off as they will cost up any electrics which might need moving, we got quoted an extra £2,000 to fit the hob, oven, fridge freezer, washer, sink and to move 2 plug sockets!! the fitter also charged £100 for two holes to be cut out of the sink for the taps! Wren also conveniently added an instant boiling tap (which we did not order), so I had to go through the plan very carefully and then decided not to sign their contract after the fitter charged an extra £2,000 ontop of the £16,000 kitchen. Be careful and ask what will cost you extra. At no point did they mention appliances will cost extra to be fitted.
• RO

  Richard Oxley

  Apr 28, 2026
  1.0
  The worst experience we've ever had with any organisation we went into store to buy a bespoke fitted bedroom for our daughter. As soon as the design was done in store and the money paid the whole process has been a disgrace. No delivery dates no install dates failed installs no communication being passed form one long phone queue to another - no one taking any responsibility. no after sales support the designer had, for some reason, split our order into 2, their external installers wouldn't install the 2nd part. Being told we need to liaise with the installers ourself (we paid for a fitted bedroom its not our job to manage joiners) This company don't care - they took the money and fobbed us off. As soon as the store make the sale they literally tell you its nothing to do with them and give you an 0800 number to call. Ive taken a few days off work now to be here for install and delivery and sat there and nothing happened. we are now 2 weeks past promised install date, no one to speak to, no dates, just a string of calls where we've been on hold for hours trying to get someone to help. I know they'll reply to this saying their management team will be in touch - that's the problem - they dont care.
• AR

  Ahmed Rawat

  Apr 1, 2026
  2.0
  I brought from wren for my kitchen. When I purchased my kitchen I got told that everything was covered. But my cabinets have began to peel and it is not accidental damage. Yet when I contacted wren they told me it was not covered even though it had not been accidental damage from my end. They told me i will have to buy new cabinets. I am hugely disappointed. When purchasing from them. I even told them about my previous bad experience with a company for my kitchen and they reassured me and said that this would not be the case with them as they are number one and priorise their customers. I also brought cabinets in a special colour which when they got damage, they said that they cannot provide the same colour anymore which is a shame. I am very disappointed and upset as I paid a lot of money and was told something very different at the start compared to now. I am also very disappointed because the cabinets do not have longevity and quality as advertised.

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