At Wren, we like to do things a little differently. We work with you from start to finish, to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way.
Useless customer service
Our kitchen fitter states the supplied kitchen does not match the opan
For over 2 months we have been trying emailing customer service
We have given wren full details and contact details to talk with the fitter
6 differdnt people from wren have emailed, seemingly not reading nor understanding email contenh
Absolutely diabolical
RM
Ryan M
Aug 11, 2026
5.0
Sharan was really Helpful with designing the kitchen, really polite spent plenty of time guiding us through the decisions and breaking down the different options.
AR
Annette Round
Jul 28, 2026
4.0
Overall, I'm really happy with my kitchen order and the options I had. Until the order is fulfilled and delivered, that's a different phase I can comment on as appropriately. Thanks Wren, Erdington, so far so good.
CC
Cal
Jun 15, 2026
1.0
ABSOLUTELY DIABOLICAL. BUY THE KITCHEN BUT GET YOUR OWN FITTER. I CANNOT BELIEVE THE UTTER SHAMBLES AND TOTAL DISREGARD FOR YOUR CUSTOMERS. I CANNOT PUT IN THIS REVIEW ALL THE ISSUES BECAUSE IT WOULD BE TOO LONG FOR ANYONE TO BE BOTHERED READING. ANY ONE AT WREN BOTHERED ABOUT SORTING YOUR CUSTOMERS ISSUES OUT? ALL WE HEAR FROM BEING ON FONE FOR GOD KNOWS HOW LONG NOW IS ITS BEING ESCALATED AND WE'RE CHASING IT UP.....SO THATS 3 WEEKS OF ESCALATING AND CHASING UP, IS THAT BECAUSE YOU HAVE SO MANY ANGRY AND UPSET CUSOMERS THAT YOU'VE ALL HAD YOUR MONEY OFF AND LETS NOT BOTHER GETTING THEIR KITCHEN FINISHED? A 2 TO 3 HOUR JOB TO FINISH OUR REMEDIAL WORK WE WERE TOLD AND YET YOU CANNOT GET A FITTER FOR US, YET OUR FITTER KEPT GOING TO ANOTHER JOB WHILST HE WAS ON OURS. UTTER DISGRACE. ANY ONE AT WREN WANT TO BOTHER HELPING???? AND WREN, AS YOU PROVIDE THESE FITTERS. THEY SHOULD NOT BE PAID AND SIGNED OFF THE JOB IN HAND UNTIL THE REMEDIAL WORK IS COMPLETED, THEN YOUR CUSTOMERS WOULD HAVE A COMPLETED KITCHEN , BE HAPPY AND HAVE THE WOW FACTOR AFTER SPENDING THOUSANDS, AS THE FITTERS WOULD NOT LEAVE TO GO TO ANOTHER JOB AS THEY WANT TO BE PAID. AND YOU FITTERS KNOW WHO YOU ARE AND SHOULD BE ASHAMED OF YOURSELVES. YOU'RE ALL A DISGRACE THAT DO THAT TO YOUR CUSTOMERS. DANIELA....READ WHAT I PUT....ITS BEEN ESCALATED GOD KNOWS HOW MANY TIMES, WE'VE BEEN ON THE FONE GOD KNOWS HOW MANY TIMES AND WE SHOULDN'T HAVE TO GET TO FEVER PITCH TO GET ANYTHING DONE. DON'T YOU THINK WE'VE DONE ALL THAT ALREADY???!!!
ZA
Zain Ali
Apr 9, 2026
5.0
Wow What Can I Say Dealt With A Lovely Gentlement Called Alistair He Took Control Off Everything And Even Helped Us Decide Everything Couldnt Have Asked For Anyone Better Elite Salesmen Keep Up The Goodwork Alistair
Yes, we offer a free, no obligation design package worth up to �200. One of our surveyors will visit your home and take detailed measurements of your space which will be uploaded to our system. You will then meet your very own designer who will produce a 3D plan of your room based on your ideas. Speak to an advisor for more information.
How long does it take to get a Wren kitchen?
Once you have discovered your dream Wren Kitchen and placed your order, we will aim to deliver your kitchen within four weeks.
Who can I contact if I have an issue with my order?
In the unlikely event, there are damaged or missing items within your order, we currently have a lead time of up to 10 days for replacement items. Please report any of these issues through your Wren account which can be found on �My Account� page on the website or the Wren app. Please visit our website for further details.
What should I do if my appliance is faulty?
The warranty for your appliance is held directly with the manufacturer. If there is a fault with your appliance, please contact the manufacturer directly.
What type of payment methods do Wren accept?
We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. You can also pay by cash, cheque, or BACs, if you prefer.
How can I request a Wren Kitchens brochure?
You can pop into one of our showrooms where you can pick up a free brochure. Alternatively you can request one online on our website.
Do I need to book an appointment?
No, you do not need an appointment. Whether you are browsing for inspiration for your new kitchen or simply want to discuss your kitchen project with one of our advisors we will always have someone on hand to help. If you prefer to book an appointment, please visit our website.
Is the Wren kitchen design service free?
Yes, Wren offers a free, no obligation design package worth up to £200, including a home survey and a 3D room plan by a personal designer.
How long does it take to receive my Wren kitchen after ordering?
Wren aims to deliver your kitchen within four weeks after placing your order.
Who do I contact if there are damaged or missing items from my order?
Report issues through your Wren account found on the ‘My Account’ page on the website or Wren app; replacement items have up to a 10-day lead time.
What payment methods does Wren Kitchens accept?
Wren accepts all major credit and debit cards including Visa and Mastercard, as well as cash, cheque, and BACs.
Do I need to book an appointment to visit the Wren Kitchens showroom in Erdington?
No appointment is necessary. You can browse or discuss your project with an advisor anytime during opening hours. Booking is optional via their website.
What are the Wren Kitchens showroom opening hours in Erdington?
Open Monday to Friday from 09:00 to 20:00, Saturday 09:00 to 18:00, and Sunday 10:30 to 17:00, with special holiday hours available.
What nearby places can I visit when coming to Wren Kitchens in Erdington?
You can visit nearby stores like Greggs for food, Currys PC World for electronics, and Dreams Erdington for furniture, all located at or near Ravenside Retail Park.
Is there convenient parking available near Wren Kitchens in Erdington?
Yes, Ravenside Retail Park offers parking facilities, and ParkBee NL provides additional parking options nearby for customers visiting Wren Kitchens.
Can I find related home improvement stores near Wren Kitchens in Erdington?
Yes, nearby stores like Homebase, Dunelm, and The Range offer additional home improvement and furniture options close to Wren Kitchens.
What services does Wren Kitchens provide besides kitchen design?
Wren offers bedroom design, 3D kitchen and bedroom planning, free home measure service, installation services, finance options, and virtual reality design experiences.
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