Wren Kitchens

Reviews

• SP

  Sue Potter

  Feb 7, 2026
  5.0
  Popped into this Wrens, after buying a kitchen from the MK branch. For installation Wren wanted to add another £2k. So we decided to fit it ourselves as most of the units are like mfi and already assembled. Just have to add doors & trimming. We weren’t sure how the trimming was going on & the instructions ( which are emailed) wasn’t clear. All the staff at this store were so helpful & explained how units were fitted, that I wish I had gone to this store to buy the kitchen. Staff very helpful. They are great for asking questions about a product.
• CB

  CLAIRE BOARDMAN

  Oct 21, 2025
  1.0
  Not impressed at all. I was actually recommended to go to Wren by a friend but the experience I have had was not what they experienced. I was totally honest and up front about the fact that I felt let down by another company so I had now gone to both Wickes and Wren to see if they could create my dream kitchen. I explained to both companies that my present kitchen, which was I inherited when I moved in, didn’t work as I would like it to. I fully understood that there were limitations due to the window and door positions and that the utility room takes out a chunk of the kitchen. However, I was assured by both designers that they could come up with a solution. So I was then presented with two different kitchen designs but one was almost recreating my existing kitchen. The other from Wickes was more creative and had a corner unit which I loved and I felt it made the kitchen different. So I then had a dilemma. Each kitchen offered me different options. One quote included the utility room being done too but didn’t have a quartz top. The other had a quartz top because it was on a 50% reduction at the time but didn’t include the utility room both about the same price which included fitting too. So I had lots to look at and decide upon. When I next went into Wren I asked if they could put in a corner unit as I was very excited about it in the Wickes design. When I actually sat down to look at both designs I questioned whether the corner unit would work as it looked as though someone sitting in a chair at the table would have to move to enable me to get into the fridge or freezer. The designer hadn’t pointed this out. By the end of that appointment we had gone back to the original design but now the price had increased as the quartz was no longer on sale. Frustrated by this as why was I comparing two different quotes when one was constantly changing. So I rang and asked to speak to the Manager. I came away from that conversation even more frustrated and even cross as I didn’t feel the Manager was listening and he just kept defending all that had happened in a raised and rather aggressive tone. I realise it was a different situation in that I had not made a final decision on which company to use but I wasn’t going to put down a deposit for a kitchen I wasn’t happy with. I said I would like to see the actual positioning on the floor in my kitchen hoping that they would come out again so that I could physically see if there was anything we could do to rectify the space problem but I was told by the Manager that the computer software is top class and shows you perfectly how it works. What happened to ‘the customer is always right’ policy and I was basically told what do you want to do going forwards. I was actually on my way to Scotland and still didn’t want to put down a deposit on a kitchen I was not happy with. It was the Manager’s lack of empathy with the situation that made me feel that I wouldn’t continue with Wren. Managers I thought were supposed to calm a difficult situation down, not make it worse by escalating a bad experience. I have been into the showroom again today and spoke to the same Manager, as the existing quote runs out tomorrow. Again not a good experience in trying to resolve the situation. I found him rude and speaking in a raised voice doesn’t help when trying to resolve issues. Not impressed and walked out. I didn’t feel I was a valued customer at all.
• SE

  Shirley Elliott

  Aug 10, 2023
  5.0
  Everything went smoothly from first entering the showroom to the final installation.
• DG

  David George

  Nov 23, 2018
  5.0
  The team at Wren Bedford have been great - welcoming, helpful and patient so we were very pleased with our dealings with them and can recommend highly

Frequently Asked Questions About Wren Kitchens