Wren Kitchens

Reviews

• AJ

  Alex Johnston

  Nov 1, 2026
  1.0
  Shocking customer service, design errors, missing items, and substandard installation ​Save yourself the stress and avoid Wren Kitchens. Our experience has been an absolute nightmare from start to finish: • ​Designer Negligence & Showroom Service: Our inexperienced designer omitted critical components like corner units and spice racks from the original plan. Wren staff acknowledged the mistake, yet I was forced to pay an extra £427.34 out of pocket just to get basic functional items. Once you approach the showroom after they take your money, they lie to your face and refuse to deal with you "you have to contact customer service". • ​Missing Items & Lost Earnings: Multiple items were missing from deliveries, causing further setbacks. These took up to two weeks to be separately redelivered, forcing me to take unpaid days off work. • ​Wrong Appliance & 3-Week Delay: They delivered the wrong brand fridge freezer, causing a 3-week delay to worktop templating. This left us without a functional kitchen, forcing my partner and young children (including a 16-month-old) out of our home with significant extra food and displacement costs. Wren initially offered an insulting £105 in compensation. • ​Dreadful Worktop Fitting: When worktops were finally installed, the quality was shocking. The worktops do not fit and are visibly bowing, the joints and cutting are dreadful, the splashback supplied is the wrong size, and plastic packers/shims were left shoddily exposed above the units. • ​Corporate Stalling: Instead of resolving clear statutory breaches under the Consumer Rights Act 2015, customer service continues to kick the can down the road with lowball offers and stall tactics. ​We are now escalating this dispute to the Ombudsman, Small Claims Court, and media outlets. Absolutely appalling standards and zero accountability. Wren's slogan may be "Kitchens made for living", but a more fitting title is "WRONG Kitchens make living hard"! Save yourself and avoid at all costs.
• KT

  karen turner

  Oct 27, 2026
  5.0
  My daughter and i went into have a look at kitchens yesterday, i have to say the service we received from Glen the store manager was so helpful. He was so warm and welcoming, he took time to go through different designs with my daughter. We really appreciate the help and service you provided Glen, she has an appointment again on Friday to follow up, thankyou.
• NM

  Nigel Mounce

  Sep 3, 2026
  5.0
  Very pleased from start to finish. Jodie was excellent, very helpful able to answer all questions asked and treated us with utmost respect throughout our meetings. Highly recommended 👌
• AO

  Aidan Oneill

  Aug 30, 2026
  1.0
  Walked in and met a fella called Michael. Thick english accent. Proper salesman attitude, laughed at us when we told him our budget was 10k. Everything we picked seemed to be the infinity plus range. Kept saying we had expensive taste. We picked a kitchen worth 15k apparently. Went to ikea and they designed exactly what we were looking for 6.5k. And customer service there was excellent. Starplan said they could do the exact design for 8k and that was installation included. Don't get me wrong, shop looked good and quality products. Even a place at the back of the store which you could replicate the spacing in your own kitchen. But we got smothered and stood over while trying to pick options. Felt mega pressured.
• NC

  Nichola Currie

  Aug 23, 2026
  5.0
  Absolutely fantastic service from Dave Harrison, friendly, knowledgeable , polite and welcoming. Dave designed my new kitchen and has kept in touch providing updates etc. Wren, this guy is a huge asset to your team 😊

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