Question 1

Do you offer an installation service?

Accepted Answer

Yes, at Wren Kitchens we offer a Wren expert installation service to ensure the fitting of your kitchen goes as smoothly as possible.

Question 2

How quickly will you be able to deliver my new kitchen?

Accepted Answer

Once you have discovered your dream Wren Kitchen and placed your order, we will aim to deliver your kitchen within four weeks. If you have opted for Wren Installation this lead time will be subject to your installer availability. A number of our kitchen ranges also have an expedited 7-day delivery service available, to find out more, please discuss directly with your designer.After you have confirmed when you would like to receive your new kitchen, our dedicated delivery support team will contact you seven days before your delivery to confirm the day we are in your area and provide a delivery time slot.

Question 3

Do you offer a free design service?

Accepted Answer

Yes, we offer a completely free service to design your kitchen. You will have a personal meeting with one of our designers, who will produce a computer-generated 3D plan of your room based on your ideas, showing how all the elements fit together and work in your unique space. It couldn't be easier.

Question 4

Do you offer a home measurement service?

Accepted Answer

Yes, one of our specialist surveyors will visit your home to measure your room and identify utilities and services. It is a non-invasive survey meaning they will not move any floor coverings or fixtures during their visit.The home measure will typically take between 30-60 minutes. Your measurements will then be sent back to your Wren Designer, and we will be in touch to arrange a Design Appointment in one of our showrooms at a time that suits you.

Question 5

Where are your units manufactured?

Accepted Answer

All our units are manufactured in two of our state-of-the-art factories here in Yorkshire and Lincolnshire.

Question 6

Who can I speak to once my order has been placed?

Accepted Answer

If you have purchased Wren installation with your new kitchen, you will be assigned an Installation co-ordinator from our head office. They will keep you up to date with the progress of your order and will be your main point of contact for any questions you may have. If you haven't purchased Wren installation, you can contact your designer at your local showroom, and they will be more than happy to help.

Question 7

Do you offer a guarantee on your kitchens?

Accepted Answer

Yes, all our kitchens come with a guarantee to give you peace of mind. We are so confident in the quality of our units that we offer some of the longest warranties in the industry!Vogue: 15-year guaranteeInfinity: 20-year guaranteeInfinity Plus: 25-year guarantee

Question 8

Do Wren Kitchens provide samples?

Accepted Answer

Here at Wren, you will see that we have an extensive range of colours, finishes and styles to suit everyone. If you would like to purchase a sample this can be done through your local showroom. Use our Wren Kitchens showroom finder to find a showroom near you.

Question 9

How are your kitchens so competitively priced?

Accepted Answer

Designed, built, and delivered by us. Every step of our manufacturing process happens in the UK. This means we do not use middle-men, so we pass the savings on to you.

Question 10

What is and isn't included in Wren installation?

Accepted Answer

The installation service offered by Wren includes the installation of the units, d�cor accessories, handles, tekwall, flooring and appliances (not including connections) supplied by Wren. Anything outside of this is classed as supplementary works and is not included in the installation costs, for example this would be the gas connection of the hob. Wren do not co-ordinate or manage any of the supplementary works and this would be between you and your chosen installer to undertake the works.

Question 11

What is a dry-fit installation?

Accepted Answer

This is installation of the units, d�cor accessories and appliances supplied by Wren. For a full list of what is included, please refer to the �Guide to Wren approved installation works� in your charter pack.

Question 12

What are supplementary works?

Accepted Answer

Supplementary works are additional works agreed between you and your installer, this would include gas hob connection, water connection and any electrical work that may be required within your kitchen.

Question 13

Do Wren carry out supplementary works?

Accepted Answer

Wren installation does not include any supplementary works, however, your Wren approved installer may be able to carry this out for you privately. This would need to be discussed with your installer directly. Please note TekBrick is supplementary work and would not be carried out by your Wren installer.

Question 14

When will my template appointment take place?

Accepted Answer

We aim to book your Quartz or Granite worktop template on day 4 or 5 of your Wren installation. Your installation co-ordinator will liaise directly with your installer to ensure this is booked in accordance with the progress of your kitchen installation.

Question 15

Can I track my delivery?

Accepted Answer

You can find live tracking available for your Wren delivery on our app.

Question 16

Who can accept my delivery?

Accepted Answer

Anyone over the age of 18 will be able to accept the delivery on your behalf.

Question 17

Can I request a time slot for delivery?

Accepted Answer

All our deliveries are routed in the most efficient and economical way; therefore, we are unable to always confirm your preferred time slot. Our delivery team will endeavour to provide a delivery time frame 2-3 days prior, and our team will also contact you on the day with an estimated time of arrival.

Question 18

What is a specialist worktop template?

Accepted Answer

If you have purchased Quartz, Granite or Corian worktops a template appointment will be required. This is the process of measuring up for your specialist worktops using a laser. The template forms a plan for us to be able to produce the worktops that are completely bespoke to your kitchen.

Question 19

How long does the template and installation appointment take?

Accepted Answer

Typically, a template appointment takes between 1�3 hours. This is dependent on the size and design of the kitchen. The installation will take between 2�3 hours, also dependant on the size and complexity of the kitchen design.

Question 20

Can I make changes after my template appointment?

Accepted Answer

Once the template has been completed changes cannot be made. It is vital you are on site for your template so you can confirm any changes, this allows our team to begin production of your worktops as quickly as possible.

Question 21

Can we have a timeslot for the template or installation appointment?

Accepted Answer

A time slot will be provided the day before the visit. We are unable to provide a time slot any sooner than this.

Question 22

What is the lead time between my template appointment and the installation of my worktops?

Accepted Answer

The production of Xena Quartz and Granite worktops can take from 7 to 10 working days dependant on the complexity of the order. After the template has been completed your installation date will be emailed over to you within 48 hours. However as having a new kitchen is a big job, we provide temporary sink and worktop, so our customers don't have to go without whilst the new tops are getting produced. The lead time for our Corian worktop is 10-14 working days.

Question 23

What worktops do Wren Kitchens provide?

Accepted Answer

Our worktops come in a range of different materials, from laminate to luxury materials such as granite and quartz. Our Quartz worktops are perfect for every home and are available in 19 dramatic colours and effects. Our advanced engineering process combines the natural beauty of stone with all the benefits of modern technology. Alternatively, our real wood Timber worktops are a great option for adding a unique charm to your kitchen.

Question 24

When do I need to pay?

Accepted Answer

A 10% deposit is required when your order is placed. The remaining balance will be required 28 days before delivery of your kitchen. We also offer a range of Finance Options to suit different circumstances and budgets. Please click here, to see our finance page for further details.

Question 25

Do Wren offer any finance options?

Accepted Answer

Yes, we offer a number of flexible finance options to suit different circumstances and budgets. Please click here to see our finance page for further details.

Question 26

What type of payment methods do Wren accept?

Accepted Answer

We accept all major credit and debit cards, including Visa Credit, Visa Debit, Mastercard and Amex. You can also pay by cash, cheque or bank transfer, if you prefer along with utilising the Finance offers available. Please click here to see our finance page for further details.

Question 27

What are the contact details for Creation Consumer Finance Ltd?

Accepted Answer

Email us at customerenqueries@creation.co.ukPhone us on 0371 402 8905Write to us at the below address:Creation Consumer Finance Ltd, Chadwick House, Blenheim Court, Solihull B91 2AAPlease ensure that you supply your Account Number and/or Agreement Number on any correspondence.Creation - Customer Queries: 0371 402 8905Monday to Friday: 08:30 - 17:30Saturday: 08:30 - 17:00Sunday: ClosedOutside of these hours the customer will be able to use our automated services to make payments or access account information.

Question 28

Do Wren Kitchens have an app?

Accepted Answer

Yes! Our app is available to download on iOS and Android. This will allow you to manage your Wren Kitchen, view your order details and follow along with your kitchen journey.

Question 29

How do I set up my account on the Wren app?

Accepted Answer

On our app�s homepage you will find �create account� underneath the log in section. You can also set up an account by using our my accounts page on our website. Click here to create your Wren account.

Question 30

Can I follow my kitchen journey?

Accepted Answer

We have split your kitchen journey up into stages to allow you to easily follow along and see what you can expect throughout your Wren Kitchens experience.

Question 31

Can I access my kitchen documentation?

Accepted Answer

The Wren app allows you to access your charter, contract, and wall installation documentation.

Question 32

Can I view my kitchen plan?

Accepted Answer

Your kitchen plan can be viewed within your contract documentation that can be downloaded from the documentation tab.

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