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Customers frequently reported poor communication between sales and installation teams, leading to misunderstandings and delays.
Installation Quality
While many customers praised the professionalism and efficiency of the installation crews, there were also complaints about incomplete work and lack of cleanup.
Product Satisfaction
Overall, customers expressed satisfaction with the quality of the windows and doors installed, noting improvements in energy efficiency and aesthetics.
Timeliness
Several reviews highlighted delays in project completion and installation timelines, with some customers waiting longer than expected for their orders.
Customer Service
Mixed feedback on customer service, with some customers appreciating the responsiveness of certain staff members while others felt ignored or received inadequate support.
PB
Patricia Barrineau
Nov 5, 2025
5.0
They came when they promised they would and I received periodic updates before installation which was a smooth process. They remeasured before any existing windows were removed to make sure everything would fit. Everything was cleaned up before they left.
JM
Joseph Melanson
Nov 3, 2025
5.0
The windows were installed in just one day. I am very happy with the new windows. They make a big difference in the appearance of the front of may house.
LF
Logan Frazier
Oct 21, 2025
1.0
Let me start by saying I would not even give one star if I had the option. We signed a contract with Window world in November of 2024 after Helene. We were very gracious in letting them take their time because so many other homes had been effected.We understood there were others in the community that were worse off and allowed them to take their time. Brandon was the sales person and seemed very helpful from the beginning. I made it very clear from the beginning that there were two concerns I had. First I want all of the rotten and soft Masonite removed and new wood installed. Second I wanted him to make sure to stay apart and see the job to completion. Fast forward to July 2025. They start the install with a crew that has been subcontracted out and does not know any of the initial request. The crew arrives and does not remove any of the rotten Masonite and Window world did not pull a local permit. The contract clearly stated they were charging me for a permit and additional built in for wood replacement. I had to request a permit be pulled and then upon completion had to educate them on calling an inspector to come and check the site. However, due to them pulling the permit late they failed the inspection. The inspector could not see under the vinyl siding. Cody assured me he would let me know when they came up with a solution. He has not responded even though I have attempted to call him. It is currently October 2025.PLEASE DO NOT USE Window World in Valdosta. There is no telling how many people they have charged for a permit and never pulled in Lowndes county. Also, they do not communicate from sales to installers and will not live up to the standard you set in the beginning. Brandon did not stay involved and was a typical sales person. Quick out the gate and slow to finish. They will fail an inspection and leave you high and dry. Highly do not recommend using them. The only positive part of the experience was the installers. John and his crew were very kind and professional. I wish we would have met them before we did business with Window World.
Edit:In response to owner. Further proof that you don’t know what’s going on with your employees. Ask any of the above mentioned employees and they know exactly who I am. Your communication across the company seems to be severely lacking.
CH
Cindy Hitt
Oct 20, 2025
4.0
The installation process was great. The workmen were polite and professional. They did a great job cleaning up after the installation. It has been almost 6 weeks since the installation and we are still waiting for someone to come back and fix a torn screen that we found over the weekend after the Thursday installation.
CW
Chad West
Oct 7, 2025
5.0
Awesome service and very polite and knowledgeable installer
Frequently Asked Questions About Window World of South Georgia
What types of Payment methods & Financing do you offer?
We offer a variety of payment methods and financing options (subject to approved credit) depending on promotional period. Please contact us for more information regarding available options.
Will the replacement windows be installed from the inside or outside?
The majority of our replacement windows are installed from the outside. In some situations, it may be necessary to install from the inside. On the day of installation, your installation expert will assess your unique situation and explain the process that will best suit your home.
Do you install replacement windows year-round? If so, will I lose a lot of heat/cooling at the time of installation?
Window World installs replacement windows year-round. An average installation will take only one day. Our crews install one window at a time and are trained to do what they can to minimize heating/cooling loss. The energy savings from your new windows will recover any incremental energy costs incurred during their installation many times over during their lifetime.
How can I prepare my house for my replacement windows?
Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. It is also advisable to remove all wall decorations from the walls close to the windows as they may fall during removal or installation.
How long will it take to get my replacement windows? How much time should I allow for the installation?
Generally, replacement windows can be installed within 4-8 weeks from the date that the final measurements are taken. The type of window being installed and type being removed helps determine the amount of time needed to complete the job. On average each window takes about 30-60 minutes. Trim work and cleanup will require additional time to complete. An average job will take a single day.
What type of warranty is available for my windows?
Window World replacement windows come with an all-inclusive limited lifetime warranty. Contact us for more details.
What happens to my old windows?
After installing your new replacement windows we remove all old windows from your property and dispose of them properly. If you wish to keep your old windows or storm windows, please notify the installation crew as soon as they arrive for your installation.
What do I do if there is a problem with the windows?
Most of the issues encountered by our customers are easily corrected and don't necessarily mean that there is a problem with your window. As a first step, we recommend you visit the Support page of our website for troubleshooting tips and advice on correcting common issues.
What types of payment methods and financing options does Window World of South Georgia offer?
We offer payment methods including cash, check, and financing options subject to approved credit, which may vary depending on promotional periods. Contact us for the latest details.
Are replacement windows installed from the inside or outside?
Most replacement windows are installed from the outside, but in some cases installation from the inside may be necessary. Your installation expert will evaluate and explain the best process during installation.
Do you install replacement windows year-round and will there be significant heat or cooling loss during installation?
Yes, we install windows year-round. Installations typically take one day, replacing one window at a time to minimize heat or cooling loss, with energy savings recovering any temporary energy costs over time.
How should I prepare my home for replacement window installation?
Remove curtains, blinds, and window treatments; have security sensors turned off by your security company; clear access paths to the windows; and remove wall decorations near the windows.
How long does it take to receive and install replacement windows?
Replacement windows generally install within 4-8 weeks after final measurements. Installation averages 30-60 minutes per window, with trim and cleanup extending total job time to about one day.
What warranty is provided for replacement windows?
Window World replacement windows come with an all-inclusive limited lifetime warranty. Contact us for more detailed warranty information.
What happens to my old windows after new ones are installed?
We remove and properly dispose of all old windows after installation, unless you instruct the crew to keep any old or storm windows when they arrive.
What should I do if I encounter problems with my replacement windows?
Most issues are easily corrected. Please visit the Support page on our website for troubleshooting tips and advice to resolve common window problems.
What nearby places can I visit around Window World of South Georgia?
Nearby, you can visit Traditions Flooring for home goods, Outdoor Living Southeast for gardening and landscaping supplies, and The Squirrel's Nest for furniture and antiques—ideal places to complement your home improvement projects.
How can nearby gyms and recreational centers benefit customers of Window World of South Georgia?
After visiting us, customers can enjoy local fitness and community at the Valdosta-Lowndes County Family YMCA or the YMCA, perfect for relaxation and wellness following home improvement tasks.
Are there nearby dining options around Window World of South Georgia for customers?
Yes, customers can dine at The Salty Snapper for seafood and bar offerings or enjoy Italian cuisine and drinks at Berta's Pizza Kitchen, both convenient for meals before or after visits.