Enhance Floors & More

Reviews

• CF

  Carol Fleter

  Aug 5, 2025
  5.0
  We recently purchased our carpets for our new home at Enhance Floors, including a wool carpet. Fantastic experience and selection. We had been to multiple stores and looked for weeks - including all the way to Dalton - and couldn’t find what we were looking for. Enhance Floors had a great selection of wool and other carpets, provided personalized and friendly service to help us narrow our selections, and we are thrilled with our floors. The installation was professional and solid. Great communication all along the way! Highly recommend!
• RR

  Rick Rodecker

  Aug 4, 2025
  5.0
  Enhanced has provided flooring throughout our entire house. This includes hardware floors in the Master and dens, laminate in the family room and kitchen, tile in the basement and Master bathroom, and newly laid carpet May 29-30, 2025 in all other rooms. Their workmanship and products have always been top notch! I would recommend them to anyone seeking to put down new flooring, no matter what type of coverings are being considered.
• WJ

  Wanda Jenkins

  Jul 9, 2025
  5.0
  To everyone at Enhanced Flooring, thank you for my beautiful results! From reception, the Owner and everyone who showed me samples - it was a very pleasant experience! The 3 guys that did the installation were awesome! Their finished product is lovely, and they were nice guys to have in my home! I would not hesitate to use them again! Wanda
• MS

  Marci Suddeth

  Jul 7, 2025
  5.0
  Enhance Floors did an incredible job replacing old carpet and pad in my basement. It looks and feels perfect. They were timely, honest, fair priced and left the place completely clean. This is the second time we have used them and I highly recommend them.
• RF

  Richard Fenix

  Feb 4, 2018
  2.0
  Giving feedback here since Enhanced Floors did not request feedback from me after work completion. Summary: I cannot recommend them at this time. Work done: ~790 sq ft. Hard wood install. Dec ‘17. Quality of work: 3 stars. Enhanced Floors did not send their own people to do quality check of the contractor’s work. They left it up to me, the customer, to check... where I see some uneven flooring in at least 3 areas even though the same contractor did the floor prep. The contractor did not walk me through their finished work. I needed to insist that I check their work and found and showed some uneven areas but contractor dismissed them as unavoidable... one area being 4mm lower in the middle within a meter. Work done on first 2 days were good though. Cost: 2 stars. The quote they gave me says I needed 900 sq ft of wood. When I ask how they came with that number, they said they add 8% to the computed area for wastage. So the total amount of wood should only be 790 x 1.08 = ~855 sq ft of wood. Since hard wood comes in 25 sq ft boxes, total should only have been 875 square feet. So I paid extra one more box worth approx $180. The contractor’s wastage went over 8% since I didn’t get an unopened hardwood box for this job. Enhanced Floor also charged me full, maximum cost in floor prep ~$2 per sq ft or $1,500. Building long term trust: 1 star. The contractor did not endorse to me the 40 boxes of hard wood floor material (for 900 sq ft). No turnover whatsoever even when there was a presumed additional box that was ordered for the powder room that I requested to be added. So I was surprised and only learned about the additional box when Enhanced floor said they added another box of hardwood WHEN IT WAS TIME TO PAY. When I said I wasn’t informed the response I got was that ‘as discussed with you, there was no guarantee that the contractor will not use up all the extra wood’ and ‘you signed the contract’ comment. I sent them a note that they should have at least inform me ahead that they are adding extra box of wood (and the contractor should have endorsed it to me) to avoid the misunderstanding. Service Recovery: 0 stars. No service recovery except apology for not informing me ahead. Owner(Elisabeth) unable to give discount on current or future contract. Seems helpless/powerless with regards to giving offers.

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