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Brand Certified

Reliable Heating & Air, Plumbing and Electrical - Macon

4.8
(1035 reviews)

Business Details

135 Macon W Dr, Macon, GA
31210, United States
(478) 300-6434
https://reliableair.com/

About

HVAC Contractor
Since 1978, Reliable has offered home heating and cooling services with exceptional reliability and customer service. We offer more financing options than any other company, even Comfort as a Service, a hassle-free way to get energy-efficient heating and cooling systems, water heaters even generators for a low monthly payment and all repairs, maintenance even filters are NO CHARGE EVER. Reliable takes care of everything. That is an UNBEATABLE WARRANTY. Need Fast Dependable AC, Plumbing or Electrical Repairs? Our 200+ Trucks are Ready to Help!

Location

Reliable Heating & Air, Plumbing and Electrical - Macon
135 Macon W Dr, Macon, GA
31210, United States

Hours

Reviews

4.8
1,035 reviews
5 stars
948
4 stars
27
3 stars
7
2 stars
6
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the professionalism, knowledge, and friendliness of the technicians, highlighting their ability to explain issues clearly and provide thorough service.

Timeliness

Several reviews noted that technicians were punctual and completed their work efficiently, although there were some complaints about missed appointments.

Technical Expertise

Customers frequently mentioned the technicians' competence in diagnosing and resolving issues quickly, with many expressing satisfaction with the quality of repairs and maintenance.

Follow-up and Responsiveness

The business received positive feedback for their quick response to service requests and effective follow-up, especially in resolving issues that arose after initial service.

Mixed Experiences

While most reviews were positive, there were a few mentions of unsatisfactory experiences, including issues with billing and service follow-ups that required additional visits.
  • JT
    James Tremain
    4 days ago
    5.0
    He was very polite and informed me how to reset my surge protected switch for my self repair in future.
  • CM
    Charlie Matts
    4 days ago
    5.0
    The tech was excellent, and performed the maintenance professionally. I’ll recommend him again next time for my maintenance.
  • JG
    Johnny Greene
    Feb 3, 2026
    5.0
    I purchased a new system last year and it has never worked as it should. I had several techs come out and and they said there was nothing wrong with the system and it was working as it should. With the cold weather it was 60 degrees in our house for several days. Charles came in on a Sunday. Checked the system and knew something wasn't working properly. He came back the following Tuesday and figured it out. Upon installation the system wasn't properly programmed upon installation. Great job Charles!!!! I'm a field tech in a different field and I know the difficulties. Someone needs to congratulate him on a job well done!
  • DM
    Dexter Martin
    Jan 28, 2026
    5.0
    Reliable Heating and Air did an excellent job with our vent installation. The technicians were punctual, knowledgeable, and took the time to explain the process clearly. The work was completed efficiently, and they left the area clean when they were done. Our airflow has noticeably improved, and everything works exactly as promised. I appreciate their professionalism and attention to detail and would definitely recommend Reliable Heating and Air to anyone needing HVAC or vent work.
  • ZB
    Zerman Billingslea
    Jan 26, 2026
    4.0
    The previous 1 star review below has been updated to 4 stars, because Reliable worked quickly and eagerly to make things right, and did so to my complete satisfaction. Thank you Geoff, Don, and Garrison! _______________________________ Previous review below..... _______________________________ Evan failed to arrive during the scheduled 4 hour window, and no one at Reliable informed me that the scheduled appointment was canceled because Evan attempted a visit 2 hours before the scheduled appointment. This scenario has occurred with other Reliable appointments more than once before and needs to be fixed.

Brand Certified Facts from Reliable Heating & Air, Plumbing and Electrical - Macon

Reliable Heating & Air, Plumbing and Electrical - Macon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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