Indoor Solutions

Reviews

• JJ

  J R Jones

  5 days ago
  5.0
  We just had a new HVAC system installed and were pleased with our experience. Our comfort consultant, Keith Kinchen, was knowledgeable and thorough in assessing our home and providing options to meet our needs. He made the process easy and stress-free. The installation team was professional and got the new unit installed the next day. Highly recommend Keith and the team at Indoor Solutions.
• SH

  Stevie Harris

  Feb 19, 2026
  5.0
  Talen was extremely knowledgeable and professional while helping with my AC issue. He quickly identified the problem, explained everything clearly, and made sure I understood what was going on instead of just fixing it and leaving. What I appreciated most was that he took the time to give helpful maintenance tips and educate me on how to better care for my system to avoid future issues. His customer service, patience, and attention to detail really stood out. I highly recommend Talen to anyone needing HVAC service great experience overall!
• PC

  Phillip Cummings

  Feb 16, 2026
  5.0
  Great young man that showed a good knowledge of the work to be done.
• FP

  Felipe Peters

  Feb 13, 2026
  5.0
  Called in the morning and had Talen come out that afternoon to install a part on our HVAC system. Talen was super friendly, courteous and knowledgeable, he explained exactly what he was going to do and showed me that the part installed was functioning properly. Great service, great tech and great experience.
• BW

  Brad Williams

  Feb 6, 2026
  2.0
  I called this company because my outdoor unit was frozen and not defrosting properly, which I clearly explained when scheduling the service call. The technician thawed the unit, checked refrigerant (it was low), and recommended a leak test, which I approved. I was then told the system wasn’t defrosting due to low refrigerant and that I needed either an evaporator coil replacement or a full system replacement. I also asked them to listen to a compressor noise on shutdown and was told it was a concern, despite it having existed for years without issue. What was not done was testing of the defrost board or defrost sensor — the main reason for my call. Despite this, they quoted $2,600 to replace the evaporator coil (including labor) and never quoted or identified the failed defrost board or sensor. After the visit, a salesperson spent nearly four hours reviewing full system replacement options only. I later received a replacement quote from another company that was $6,000 less than this company’s base quote and nearly $20,000 less than their highest option. A third company immediately tested the defrost board, confirmed it had failed, and stated the compressor noise was normal. They explained that evaporator coil leaks are common on ~10-year-old units and that adding refrigerant was a reasonable option to extend the system’s usable life. Total repair cost (excluding a future evaporator coil replacement) was under $1,000, with the evaporator coil quoted at about $1,000 more. This felt far more like a sales-driven process than a diagnostic service call. I strongly recommend getting a second opinion.

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