Ponsell Heating and Air

Reviews

• BG

  Bob Gibbs

  Aug 22, 2021
  1.0
  Previously had a complete install from this company. Time for replacement. Called three times for info & office promised more information. Never bothered to call back. Must be too busy for a simple replacement.
• LE

  Larry Eisenberg

  Jul 10, 2020
  5.0
  Other A/C companies told me "it will be weeks before we can send someone out to do your home maintenance check", but Ponsell came out the next day. Not only checking everything, but also dismantling outside unit just to power wash/clean inside and out. ADDITION TO MY INITIAL REVUE.....I had a cooler go down in the front of my gourmet food walk in retail location. Ponsell came out and determined that the fan motor cooling the coils had stopped working, took the serial number of the unit and told me they'd order the part and return to repair/install. Well, things happen sometimes and they totally dropped the ball for 2 weeks until I contacted them again wondering where the replacement motor was and when would it be installed. To my surprise, they admitted that they had screwed up on this repair and would now order the part - but here's the good part....they had it shipped overnight air and their repairman showed up 3 days later to install. They ALSO decided to reduce their fees on this job/parts/labor/shipping over 50% of the initial estimate in order to make up for their error. Now, THIS is a rarity in todays business environment where most companies do a song and dance, giving excuses and not reducing any fees. I HIGHLY RECOMMEND THIS COMPANY ON SO MANY LEVELS NOW!