Moncrief Heating & Air Conditioning

Reviews

• TD

  Thomas Donnelly

  1 day ago
  1.0
  Really bad experience. Everyone has been polite but it seems like they have a company culture of trying to get as much money from you as possible. They sent a service technician out to fix our system in January. They charged us for repairs we did not need as the unit broke again in less than 24 hrs. The came back out and replaced the motherboard. Two months later the system is down again as soon as we turned on the AC. We found out that the company installed a board that was not recommended by the manufacturer. The whole way they are trying to find ways to nickel and dime us for service charges to come diagnose problems. We tried to escalate to a manager but the technician told us nobody was available. We called the service desk an hour later and the manager is gone for the day at 4:15PM. We have called back multiple times and the manager is always "out". I guess I have to just hire someone else that will actually fix the issues.
• JJ

  Jeff Johnson

  1 day ago
  5.0
  Derrick came out today to troubleshoot an issue. Turns out there was as no issue, just some extra condensation for the first time running my AC this year and very high house humidity. He inspected my entire unit and assured me everything was ok and safe to run. As with all Moncrief technicians, I found Derrick to be extremely knowledgeable and very personable. He explained all the checks he was doing, along with the explanation of the problem I called in. If he ever answers a service call for you, you are in good hands.
• JA

  Jim Anderson

  5 days ago
  5.0
  Blaine and Jose arrived on time and did a fantastic job of removing the old furnace and installing the new one. They moved the zone manager to a better spot and organized and secured the wiring around the system. They cleaned everything up as well. Very professional and friendly service.
• RY

  Ryan Yan

  Feb 28, 2026
  5.0
  Seamless Experience from Sales to Install We recently had a new AC system installed by Moncrief, and the experience was top-notch from start to finish. After getting quotes from several local companies, we are very glad we chose them. Why they stood out: • The Sales Process: Our consultant, Trevor, was fantastic. He wasn’t pushy, didn't overexplain things we already understood, and never insulted our intelligence. He simply provided a solid deal with an excellent warranty package. • Prompt & Tech-Forward: The company uses modern communication tools that make the process feel seamless. The scheduling department is incredibly fast, whether you prefer text or phone. • The Install Team: Pablo and his crew were total professionals. They were easy to work with, efficient, and—much like the sales side—weren't "needy" or pushy while in our home. Final Thoughts: All in all, it was a great experience. While the initial install and service were flawless, we look forward to seeing how the unit performs over time and how the company handles future warranty follow-through should any issues arise. Based on this experience, however, we’re off to a great start.
• JS

  Joanne Smalley

  Feb 23, 2026
  5.0
  Moncrief technicians were on time and very professional. They took care with the maintenance on the heat pump ( an outside package unit) and even changed the filter on the return vent inside the house. That may not sound like much, but it’s the first time that a technician has changed the filter on the return vent.

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