Reliable Heating & Air, Plumbing and Electrical - Alpharetta

Reviews

• TF

  Tommy Ferguson

  Apr 22, 2026
  5.0
  Shaw and his helper, Mark, came to our home at 1500 Liberty Lane to install a new A.O. Smith Water Heater. They did an outstanding job! They had to work around a big problem, however, that wasn't their fault. The doorway was slightly too small to get the old water heater out. Shaw had to remove part of the door jam, and that solved the problem. The new water heater works great!
• TH

  Tom H

  Apr 21, 2026
  5.0
  Devonte performed our annual maintenance today. He did a careful and thorough job insuring our system was clean and in good working order. He made suggestions for future maintenance checks including changing the filter before running the diagnostics. We were very pleased with his competence and attention to detail.
• ML

  Max LeBlanc

  Apr 19, 2026
  5.0
  We had an excellent experience with Reliable, from the initial sale to the installation process. After conducting thorough research and receiving multiple bids, we determined that Reliable offered the best value for our investment.
• DL

  Dae Hoon Lee

  Apr 17, 2026
  1.0
  ​I had a very disappointing experience with this company. It has been nearly a month since the installation, yet I still have not received the promised full-payment receipt or warranty documents, despite multiple requests. To make matters worse, I received a "Past Due" notice for a balance I had already paid in full. When I contacted the sales representative to resolve this, he was extremely uncooperative and even mocked me when I complained about the property damage caused by their installers. It seems they only care about making a sale and have zero regard for customer service or professional accountability. I am still waiting for a proper resolution.
• DD

  DocRaj

  Apr 9, 2026
  1.0
  Company operates unethically. They promote their maintenance services, including semi annual preventative checks that are covered by the maintenance agreement. To be clear, signed on for the service for my parents home to help prevent issues because no one wants to get a that sudden phone from your over 80 y/o parents that they have no heat or AC. However, the company makes no effort to contact you to schedule those preventative services. When I pointed that out after 18 months of no preventative service, they specifically state the contract language indicates the customer has to call to initiate the service. Also, comes as no surprise that billing does not answer the phone. Left a voicemail message over a month ago and did not get a call back. Called again today after being charged another month of maintenance service and had to leave another voicemail.. I then spent over 20 minutes with customer service to cancel. By the way, they say they’re not responsible for the billing department, but I pointed out that they’re called customer service for a reason. Too many other service providers to waste your time or money. Signed on with another provider who proactively sends out text and call reminders and sends scheduling links for your preventative appointments.

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