Technicians are frequently described as friendly, professional, and knowledgeable, providing excellent customer service and clear communication.
Timeliness
Many customers appreciated the prompt response times and timely arrivals of technicians for service calls.
Quality of Work
Overall, the quality of work performed by technicians is highly rated, with many customers expressing satisfaction with the repairs and installations.
Pricing Concerns
Some customers expressed concerns about pricing, citing instances of perceived high costs for services and maintenance.
Follow-Up Issues
There were complaints regarding follow-up communication and scheduling, particularly in cases where additional work was needed after initial service.
JE
Joel Eckhause
Nov 10, 2025
1.0
I called told him I need emergency service. He collected a bunch of information from me and then told me the earliest he can have someone out is four days from now. Why collect the information?
IM
Ironia “Roni” Mcdowell
Oct 30, 2025
5.0
Alberto was very friendly and knowledgeable to us. He explained what he was doing, protected my furniture and cleaned up after he finished the job. He also explained how to use my new thermostat and gave us information regarding our new furnace and HVAC system. I would highly recommend Alberto if you are having a new service installed.
MM
Megan McCulloch
Oct 29, 2025
5.0
I had my HVAC replaced recently and chose Reliable after comparing many vendors. They had the most competitive pricing and great customer service! Jason was my sales person and Luis was my installer. Both provided excellent and professional service. Would definitely recommend!
BD
Barry Dennis
Oct 26, 2025
5.0
Garrett and the team were very knowledgeable and helpful in the installation process. They very efficient and careful about handling the equipment. Afterwards Garrett explained how everything works and cleaned up the work site. I definitely recommend Garrett and his crew member to anyone who has purchased a Reliable HVAC system to be the one to install it.
JB
Jonathan Brown
Oct 24, 2025
5.0
Tamarge came earlier than expected, which was excellent. I didn't know if I could wait for an afternoon service call with the leak I had filling washroom & storage closet with water. He came in and diagnosed the source of the leak & began the repair. After applying new part & solving my problem completely, he did an inspection of other parts & pointed out a rust & corroded pressure valve(original) that was 46 years old that tends to freeze in place. I instructed him to change it. In correcting water pressure, water now flows smoothly through pipes quietly & have silent toilet flushes. It was a superior job done on all repairs.✔️