Integrity Refrigeration & A/C

4.9
333 reviews
Integrity Refrigeration & A/C team members with the service truck

About

HVAC ContractorHeating ContractorAir Conditioning ContractorAir Duct Cleaning ServiceAir Quality Consultant
Looking for fast, honest, and dependable AC repair or HVAC service in Winter Haven or anywhere in Polk County? Integrity Refrigeration and A/C is your local, family-owned solution. We specialize in residential and commercial refrigeration, air conditioning repair, and full-service HVAC work. Known for our professionalism, quick response times, and quality craftsmanship, we treat every home and business like our own. Skip the big-name hassle—our team delivers personal service with a focus on trust and long-term reliability. Book your appointment today and stay comfortable year-round.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Free street parkingAvailable

Location

Integrity Refrigeration & A/C
1226 6th St SW, Winter Haven, FL
33880, United States

Hours

Reviews

4.9
333 reviews
5 stars
322
4 stars
4
3 stars
1
2 stars
0
1 star
6

What are people saying?

AI-generated from recent customer reviews

Customer Service

Technicians are consistently described as friendly, professional, and knowledgeable, providing clear communication and thorough explanations.

Technical Expertise

Customers praised the technicians for their technical skills and ability to diagnose and resolve issues efficiently.

Integrity and Honesty

Many reviews highlight the company's commitment to integrity, with technicians providing honest assessments and avoiding high-pressure sales tactics.

Timeliness

The company is noted for its prompt service, with technicians arriving on time and completing work in a timely manner.

Mixed Experiences

While most feedback is positive, there are a few negative reviews citing issues with service quality and communication.
  • NA
    Nemath Ahmed
    2 days ago
    5.0
    Had a really great experience working with Yandy on air duct cleaning and condensor cleaning . He was extremely professional, friendly, and clearly very knowledgeable. The whole process was smooth and thorough. I’d highly recommend Integrity Refrigeration and AC to anyone looking for high-quality service and skilled, trustworthy technicians. You really can’t go wrong with them. The customer support was also very prompt. Billy has assembled an amazing team!
  • PV
    Pablo Volpez
    Nov 14, 2025
    5.0
    Yandy the technician was knowledgeable and very well detailed when explaining the issue with my A/C unit. He went over the various options on how to fix the problem with several price points. He also went over the available maintenance plans that would help for future calls when necessary. I would definitely recommend this company for future use. Even had a call back after my appointment, to see how everything went. Very satisfying customer service.
  • AD
    antonio ducharme
    Nov 3, 2025
    5.0
    Yandy came out and did our maintenance for the AC. He was very kind and informative. He was straight forward about everything he was doing. When he found problems he broke everything down when explaining and told me what I should do to fix them and instead of just trying to sell me extra stuff Yandy simply told me his recommendations and sent me quotes. I didnt feel pressured in to anything. It was all around a pleasant service.
  • LR
    Lynn Roop
    Oct 28, 2025
    5.0
    I strongly recommend Kevin. He has performed multiple different services on our AC unit. He is very thorough explaining things and showing us pictures. He is also very patient and understanding when I need to ask him the same question several times because I don’t really understand all the technology involved. Friendly. Friendly and respectful with a very calm demeanor. I have great trust in him. Also this company is absolutely fantastic. My sister and brother-in-law recommended this company to me when I first moved here. They have use this company for over 30 years. They always talk about Billy who apparently is the owner and used to do service maintenance and they really trusted him also. I have never met Billy, but I’m certainly glad I took my sister’s advice and called this company from day one.
  • JL
    juan lopez
    Oct 23, 2025
    5.0
    I had an excellent experience with Kevin Ibarra from Integrity Refrigeration. He came out promptly to repair my AC unit and quickly diagnosed the issue. Kevin was professional, knowledgeable, and took the time to explain what was wrong and how he fixed it. The repair was done efficiently, and my system has been running perfectly ever since. I really appreciate his honesty, attention to detail, and commitment to quality service. Highly recommend Integrity Refrigeration for anyone needing reliable HVAC work.

Frequently Asked Questions About Integrity Refrigeration & A/C

What types of HVAC services does Integrity Refrigeration & A/C offer?

Integrity Refrigeration & A/C provides residential and commercial HVAC services including AC repair, maintenance, installation, furnace service, ductless HVAC, and indoor air quality solutions.

What brands does Integrity Refrigeration & A/C work with?

They work with top HVAC brands such as Amana, Daikin, and Mitsubishi Electric.