Business Details
About
Air Conditioning ContractorPlumberEmergency Plumbers
Iceberg Home Services is a family-owned HVAC and plumbing company in Florida. We have over 70 years of experience in residential and commercial services in Polk County and surrounding areas. Every day, our team strives to provide our customers with the best product, workmanship, and customer service possible.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceNot available
- Wheelchair accessible restroomNot available
Location
Hours
Reviews
4.7
2,065 reviews
5 stars
1,863
4 stars
42
3 stars15
2 stars20
1 star
125
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are frequently described as knowledgeable, courteous, and professional, with many customers praising their communication and thoroughness.
Service Quality
While many customers report excellent service and quick resolutions, there are significant complaints about missed appointments and inadequate follow-up on issues.
Membership Issues
Several customers expressed dissatisfaction with the monthly membership service, citing unfulfilled promises and unexpected charges.
Installation Concerns
There are multiple reports of improper installations leading to significant issues, with some customers experiencing repeated problems shortly after service.
Customer Support
Customer service experiences vary widely, with some praising responsiveness and others reporting frustration with lack of follow-up and resolution.
- GMgail millerNov 14, 20255.0Came out late in evening and got my ac unit running. Very efficient and courteous techs. Would highly recommend Iceberg for any of your ac issues.
- GHGeneva HarrisNov 8, 20255.0I called for A/C service repair. I was serviced promptly. A/C system working great. I highly recommend Finely A/C .
- ACAlex CardenasOct 30, 20251.0MONTHLY MEMBERSHIP / SUBSCRIPTION My wife and I had signed up for their monthly monitoring service. The service that they were selling was to monitor our AC by setting up several AC sensors around the home which they would use to alert us of any issues. Annual inspection/service included. And to be available to us whenever we called. They would come quickly and at a reduced price. Unfortunately none of that happened. Our AC was not heating for a few hours as we felt the heat of the night settling in (That is what alerted us.) So, obviously not monitored. When we called at nearly 9pm it was obviously a third party vendor that had NO IDEA what we meant by a monthly service membership. The rep said that they would relay the message to Iceberg home service. We finally heard back from them at 7:15am the next day when someone else had already repaired it. All in all, they did not live up to their service at any capacity. Allow us to end with. The service tech that came the first time was cordial and knowledgeable. I just wouldn't sign up for their subscription or anything that requires them to come back.
- SBScott BruneauOct 29, 20255.0Spectacular is the word which comes to mind after meeting Jorge yesterday evening once I arrived home from work. Being in Leadership most of my career, I can pinpoint if someone is dedicated or merely passing through. Jorge is a natural leader. He's absolutely thorough, passionate, knowledgeable, and genuinely cares for his customers. Make this young man a member of your management team. He deserves it.
- VKVictoria KingOct 19, 20251.0Amongst numerous other complaints, I have this is the second time I have scheduled online for them to come fix something and a technician never shows up. The brand new HVAC we had them installed is leaking refrigerant to the point where my house gets 80° every day the ductwork that we were told had mold in it turned out to be metal ductwork. We were promised by the sales person that they would replace all ductwork downstairs and this is apparently not going to be completed by them as they have left numerous cuts in our drywall. Mind you we had to finance $30,000 for this work that was supposed to be completed and wasn’t.
Frequently Asked Questions About Iceberg Home Services
What services does Iceberg Home Services provide?
Iceberg Home Services offers HVAC and plumbing services for both residential and commercial customers.
Where is Iceberg Home Services located?
Iceberg Home Services is located at 1101 42nd St NW, Winter Haven, FL 33881, United States.
What are the operating hours of Iceberg Home Services?
Iceberg Home Services operates 24 hours a day, 7 days a week.
Does Iceberg Home Services offer emergency plumbing services?
Yes, Iceberg Home Services provides emergency plumbing services.
What areas does Iceberg Home Services serve?
Iceberg Home Services serves Polk, Hillsborough, Orange, Lake, and Osceola counties in Florida.
Which brands does Iceberg Home Services work with?
Iceberg Home Services works with Carrier brand products.
How can I contact Iceberg Home Services?
You can contact them by phone at +1 863-594-1698 or +1 863-632-7541, or by email at customersupport@icebergcooling.com.
What languages are spoken by Iceberg Home Services staff?
The staff at Iceberg Home Services speak English and Spanish.
Are there any automotive repair services near Iceberg Home Services?
Yes, nearby automotive services include Trim Tech, Keenan's Precision Collision, Mike's Auto Repair, Villeda Collision Body Shop LLC, Auto Glass Shoppe, Gillespie's Garage, I&I Mobile Mechanic, Collision Lobby LLC, One Stop Auto Body LLC, Plummer Automotive Body Shop, and Will's Auto Repair LLC.
How can Ryder Truck Rental services near Iceberg Home Services assist me?
Ryder Truck Rental and Ryder System, Inc. nearby provide truck, RV, and trailer rentals that can help you with moving or transporting large items before or after visiting Iceberg Home Services.
Are there places to relax or have a drink near Iceberg Home Services?
Yes, you can visit ReBar, a bar and pub located near Iceberg Home Services for a relaxing drink after your appointment.