Business Details
About
HVAC ContractorHeating ContractorAir Conditioning ContractorPlumber
We know you work hard at making your home comfortable, but sometimes what you can do is just not enough to reach the level of comfort you deserve. The things you can’t see, touch, or buy at a store are often what really make a home FEEL good. That’s where The Comfort Authority comes in. Our experts are trained and certified to assess your whole home to pinpoint the precise cause of the issues you are experiencing that prevent you from feeling as comfortable as you deserve to be. We won’t stop until you’re happy.
Details
- Requires appointmentAvailable
- Onsite servicesNot available
- Wheelchair accessible restroomNot available
- Wheelchair accessible seatingNot available
Location
Hours
Reviews
4.9
1,718 reviews
5 stars
1,661
4 stars19
3 stars7
2 stars7
1 star24
What are people saying?
AI-generated from recent customer reviews
Service Quality
Technicians are consistently described as professional, knowledgeable, and thorough, providing excellent service and clear explanations.
Customer Experience
Many customers appreciate the friendly and courteous demeanor of the staff, contributing to a positive overall experience.
Response Time
The company is noted for its quick response times, often addressing urgent issues within hours.
Communication
Customers highlight effective communication regarding service details, options, and pricing, enhancing trust and satisfaction.
Inconsistency in Reliability
Some customers reported issues with emergency service availability and follow-up, indicating a need for improvement in this area.
- JPJesse Pearson3 days ago5.0Highly recommend The Comfort Authority, absolutely fantastic company and service! Our home a/c system was 9 years old and needed repairs. We contacted The Comfort Authority to ask for an estimate. Derek Deese came out to our home with a technician and did a full analysis of the system. Derek gave us options to repair or replace the system in a totally professional and no pressure way. Since it was close to end of life use at 9 years old, we chose to replace the entire system with a new air handler and condenser and new smart thermostat that links to our home WiFi with cell phone apps for remote control. Price was very reasonable and the lowest of all the competing quotes we received by far. We also added a whole home air purification system, surge protectors, and fogging sanitizer to clean and disinfect the entire ductwork system. We also added the 10 year warranty which includes all parts and labor. The installation team of Gary, Chris, and Michael did an outstanding job. They showed up at 8:00 AM the next day and worked for 11 straight hours. They removed the entire old system and installed the brand new system and were totally professional and walked us through operating the system. We signed up for the regular maintenance program which includes regular whole house a/c and plumbing inspection and maintenance. We are very happy with the new system which is operating perfectly. Highest recommendation for the Comfort Authority!
- DADeborah Ames-Losh3 days ago1.0So these people came in on a holiday Eve. Told me there was no additional price for that, but that they'd have to get back to me with parts and labor. Charged me for coming out quite a bit of money. They told me my air conditioning system was not under warranty. They told me they'd get back to me with an estimate. They eventually sent me a number, but it did not include any breakdown. As an afterthought, I went and got another estimate, from another company.... And yes, my system is under warranty and yes it was 1/3 of the number quoted to me by the comfort authority. I can't imagine ever using the comfort authority or recommending this company to anyone.
- JAJordan Agramonte3 days ago5.0Ura from Comfort Authority was fantastic! He handled my AC maintenance thoroughly and took the time to explain everything he was talking care of in a very informative, easy to understand way. On top of that, he was incredibly friendly and patient—especially with my wildly excited mini goldendoodle. Usually I have to keep my dog put away during maintenance visits, but Ura made sure to properly introduce himself, which made the whole experience stress-free for all of us. Professional, knowledgeable, and genuinely kind. Highly recommend Ura and Comfort Authority!
- LOlupe olivera3 days ago5.0We had a ceiling leak and are so thankful we stumbled upon this company! This was the second company we called for an estimate on replacing our duct system. The first quote gave us serious sticker shock. Derrick came out, and he was incredibly knowledgeable and informative. The price was very reasonable, and you could clearly tell the company cares about its customers more than just maximizing profit. The entire team worked professionally in some really tight spaces, yet they were friendly and obviously enjoyed what they do. Thank you for the amazing work—our A/C is now better than ever! This will definitely be our go-to company from now on. Thank you, guys!
- KAKyle AnthonyDec 31, 20255.0I have had many experiences with the Comfort Authority and some of them have been very frustrating. However, unlike many other companies, The Comfort Authority has strives to make up for those particular experiences to make them better. Ultimately they want each and every customer to have a 5 star experience. Whether or not that is actually possible, I can't say for sure. I can speak on my own behalf and say that this has been the case for me. I've only had positive experiences on the phone with them - Whether that be with a representative or with the son or wife of the owner. My experiences with the technicians who have come to my home have all been positive. The main technician, Peter, is an honest person that wants the customer (me) to be happy with the product and services and also wants to make sure that all the details are clarified so that there is no confusion. My unit that was installed by them is and has been running as it should be. Moving forward I feel confident that I can rely on them to properly diagnose and correct any issues I may have. Overall, I feel that with the honesty, integrity, and willingness to right any wrongs - I feel they deserve 5 stars.
Frequently Asked Questions About The Comfort Authority
What services does The Comfort Authority provide?
The Comfort Authority offers HVAC, heating, air conditioning, plumbing, air conditioning repair, and water purification services.
Where is The Comfort Authority located?
The Comfort Authority is located at 9608 N Nebraska Avenue, Tampa, FL 33612, USA.
What are the business hours of The Comfort Authority?
The Comfort Authority is open 24 hours a day, 7 days a week.
How can I contact The Comfort Authority?
You can contact The Comfort Authority by phone at +1 813-355-8898 or by email at cs@thecomfortauthority.com.
Does The Comfort Authority offer online estimates?
Yes, The Comfort Authority offers online estimates for their services.
Do I need an appointment to use The Comfort Authority's services?
Yes, The Comfort Authority requires appointments for their services.
Is The Comfort Authority a women-owned business that welcomes LGBTQ+ customers?
Yes, The Comfort Authority is women-owned and is a safe space that welcomes LGBTQ+ customers, including transgender individuals.
What nearby places can I visit after my appointment at The Comfort Authority?
Nearby you can visit Fisherman's Pub, an Irish pub great for drinks, or Bae's Burgers & Wings if you're looking for a meal.
Are there any car-related services near The Comfort Authority?
Yes, nearby automotive services include Tampa Towing Expert, S and R Auto Sales, RI Automotive for repairs, and L and R Tires.
What childcare options are available near The Comfort Authority?
Nearby childcare and preschool services include Early Steps, Baby Steps, Steps To Maturity Learning Center, Bamboo Bambino Learning Academy, and Wonderland Day Care.