ND
Nancy d'Hemecourt
4 days ago
I was having an issue with my current air conditioning unit, which was installed 7 years ago by Action Heating and Air Conditioning. So, I called them up to see if they could help me. Erin answer the phone. She was so nice and helpful. She arranged for Paul to come out that day to check out my system. When Paul arrived, he was very friendly, polite, and resourceful. He diagnosed my problem very quickly and advised me of my options, either a repair or a new air conditioner. After conferring with his supervisors, it was decided that I needed a new air conditioner. Within an hour, Ed, a manager, emailed me nine quotes ranging from $8000 to $15,000. About an hour after that, Michael, the owner, called me to talk about the quotes and their advantages. We had a wonderful conversation. He explained everything about each air conditioner without hesitation. Towards the end of our conversation, it would be a choice between the three highest quotes. I asked Michael which one he would choose for his family. He recommended the second highest air conditioner. He also recommended the AccuClean System for air quality and humidity, in addition to an epoxy based clear coating to protect the unit from corrosion for 5 years. I said yes to his recommendations. The next morning, the new air conditioning unit was installed. Anthony, Justin, and Randell efficiently installed the new air conditioning unit. They worked beautifully as a team, being respectful of my home's interior and exterior. They were very resourceful, thorough, friendly, and professional. Anthony, Justin, and Randell answer all my questions. They also explained the thermostat and the app to me. A few days later, Andrew applied the epoxy base clear coat on my air conditioner. Andrew was also very respectful, efficient, considerate, resourceful, and professional. From my first contact with Action Heating and Air Conditioning until the completion of the installment of a new air conditioner, the service was noteworthy, full of professionalism, friendliness, resourcefulness, efficiency, and respect to name a few attributes. I will always call Action Heating and Air Conditioning to service my air conditioner.