The Hardwood Stop

Reviews

• CW

  Collin Whelan

  Jan 16, 2026
  5.0
  Great communication, great service and great installation. Highly recommended.
• MO

  Micheal Ouellette

  Jan 13, 2026
  5.0
  The Hardwood Stop truly understands what good customer service is all about. Starting with getting a quote, the visit to measure and securing an installation appointment. The installers showed up when expected, did the work professionally and beautifully. They cleaned up, removed the trash etc and all within the project timeline. This company has excellent customer service. It was a great experience. Mike Ouellette , sarasota
• DS

  Donna Soda

  Jan 11, 2026
  5.0
  This was a great experience. The gentleman that did the work on my floor were very nice and conscientious on their work performance. You can dee they know what they are doing.
• LT

  lisa trier

  Jan 9, 2026
  5.0
  Amazing company! Great quality of work and nice customer service! I highly recommend for bathroom remodel and tile wood floor installation. In addition, they installed new baseboards!
• CR

  Ch Rig

  Dec 23, 2025
  1.0
  I am thoroughly disappointed with the services provided by this company, and I regret having entrusted them with my project. They have shown a complete lack of respect for their customer. Nothing they promised was completed, and based on my experience, I strongly advise others to research complaints about this company—unfortunately, they are entirely justified. I initially hired them because Floor and Decor assured me that they had vetted this company. However, that was clearly not the case. The company failed to adhere to scheduled appointments and, throughout the entire process, operated on their own terms without clear communication. I contracted them to perform floor grinding and leveling, but what I received has me concerned that they are tiling over an excessively soft floor, as evidenced by the attached photo. What is visible in the picture is precisely what lies beneath the tile—an issue that should have been addressed properly from the outset. Their initial promise was to grind the floor on the second day and apply a leveling compound, but unfortunately, this commitment was not fulfilled. Beyond the subpar work, I also encountered additional problems. They charge an extra $250 for water and air, yet left the job leaving the door open to the garage when they departed. Furthermore, they left buckets of water, they mixed with thinset, unattended in my house. My dog inadvertently discovered these buckets and drank from them. Given that the 6 of the same identical tile is used in the center of the floor. In conclusion, I deeply regret doing business with this company and would strongly advise others to avoid them. They fail to meet deadlines, do not honor their verbal agreements, and do not follow through with the work they are hired to complete. I will not be relying on this company for any future projects. This job started the 18th was supposed to be done on the 23rd it has taken them 3 days to do a bedroom. You can hire an independent contractor who cares about there reputation on Facebook Following the company's review of this feedback, I received a text message indicating their desire to discuss the matter. I promptly provided my availability for a phone call, and we subsequently conversed. The company has since decided not to proceed with the completion of the project and has yet to respond about issuing a reimbursement for my 50% payment for tiling all flooring. The work remains unfinished; no grout has been applied to any of the installed tiles. I did not receive any updates regarding corrective actions until today, and I observed only one correction in the provided image. The text message conversation on an eta for repayment of work not completed has gone unread and no response back.