Custom Air & Plumbing is Sarasota’s trusted HVAC and plumbing company, providing expert repair, maintenance, and installation services. Whether you need fast AC service, reliable heating solutions, or professional plumbing support, our licensed team is here to keep your home comfortable year-round. Proudly serving Sarasota and surrounding areas with quality workmanship and exceptional customer care.
Technicians are generally praised for their professionalism, thoroughness, and helpfulness, with many customers expressing satisfaction with the service provided.
Communication
While many reviews highlight good communication from technicians, there are notable complaints about unclear pricing and inadequate explanations regarding service charges.
Customer Loyalty
Several long-term customers express trust and satisfaction with the company, indicating a strong history of reliable service.
Pricing Concerns
Some customers feel that service charges are excessive and not transparent, leading to dissatisfaction with the overall value.
NS
Nicole Skaggs
4 days ago
5.0
Ken and crew are wonderful to work with. Knowledgeable, fair and professional. I highly recommend!
GL
Gianni Latino
5 days ago
5.0
Katherine was great! Very communicative. Generator service. Timely appointment. Great service all around on this appointment
TD
Tara DeGeer
Feb 23, 2026
5.0
Custom Air sent out Rod who was very personable and really knew what he was doing. He arrived in the timeframe promised, repaired my backflow quickly. It was an extremely positive experience working with this reasonably priced, honest company.
HS
Harry Schoenfeld
Feb 20, 2026
5.0
Very pleased with service by Randall. Vacuumed drain line and poured several gallons of water in drain to assure it was fully flushed. I will request this very polite young man for future service.
Harry Schoenfeld.
HR
Helene Robinson
Feb 11, 2026
4.0
If you are someone with CIRS caused by mold biotoxin illness, you definitely want to use Custom Air & Plumbing to install a new HVAC system and ductwork. Over 50% of homes have been water damaged and not correctly remediated for the 25% of population who have this genetic difference that causes them to be unable to detox mold. When you are working with an indoor environmental professional with expertise in protocols for CIRS patients, they will give you protocols for everything in your home. Finding a company that you can trust who will implement the protocols as specified can be challenging, but when your life is depending on it, it is essential! After interviewing, many companies, I decided to trust them and I have to say working with Chad and the company has made me truly believe that this is a company that you can depend on. They are the type of company that will correct any mistakes and honor their word. I highly recommend them! Thank you!