Conway Roofing Company

Reviews

• GK

  G K

  Feb 22, 2024
  1.0
  My advice, put your time, money & efforts into another company who has better business practices & appreciates YOU as their customer. Contract vague with no product details on materials. Roof shingle stated Conway would furnish & supply 1 of 3 options although we agreed on specific brand/color to match soffit/fascia they would be installing. Soffit/fascia was listed with price however brand agreed with specifics on color, thickness gauge, closed versus vented using Plygem’s midrange product was not. To confirm verbal agreement of correct products to be ordered & installed, was expecting & ultimately paying, I signed contract, on bottom wrote, “Note: see additional paperwork provided … by homeowner” & provided additional typed paperwork detailing specifics. Office accepted deposit checks, signed acceptance of contract & additional clarifying paperwork. Two weeks later, Conway says mistake in contract, will email new to sign. New contract same as old with exception, “Note: see additional paperwork provided … by homeowner” was taken off. Not understanding omitting product details agreed but knowing important, I signed second contract writing same notation again & to double make sure correct product details were understood, I added them directly on contract resubmitting personally at office. Office signed my copies of paperwork in acknowledgement confirming subsequent follow up email all the products & details were understood. Over 3 months later, Conway confirms all project materials in, reroof to start with soffit/fascia right afterwards. Problems with roofing job: 1) hurricane clips: not all installed, what was some missing nails which defeats purpose of ties to help hold carport/porch roof integrity in major weather/wind event. 2) corner transition fascia board cracked/separated 3) some rotten beam ends replaced; others left (job consisted replacing entire carport/porch decking & any rotten beams in addition to new roof) 4) fascia board along front of house 2” thick, rest of house including carport & porch 1” standard and others... Note: During 2 week period, workers left cigarette butts, trash & roofing nails scattered around property even after bringing to the owners attention right away – so disrespectful :( After roof job, told soffit/fascia materials actually not in, I tell them I’ll wait, then told problem is forgot to order, I say disappointed but order & I’ll wait, then told materials agreed wasn’t correct/not available. I reached out to manufacturer who said all contracted choices are available - no problem where I relay to Conway. From this point, Conway becomes ‘unpleasant’ refusing to finish remainder of contracted services, insisting to pay remainder for roof part only, threaten attorney, sue, place Lien on property. I contacted other soffit/fascia people however cost all these months later much higher (double) to have them do versus contracted Conway price. Note: other companies mentioned 2” front of house fascia board Conway installed versus standard 1” around rest of house is problematic to applying the aluminum thus adds higher cost to accommodate. Maybe Conway using scrap material from another job? Not wanting to pay more for soffit/fascia than agreed & contracted with Conway, told Conway I did not want another company to do but wanted them to finish what was promised, what was contracted. Conway sends Certified letter intend to place Lien on property if don’t pay. This is good news as once they file the Lien, I will file Notice of Contest of Lien. This would give Conway up to 60 days to officially file a Lawsuit and in doing so, require them to provide proof – in essence, why they are right in the matter & I’m wrong. I waited where they never filed Lien & Conway did not contact me for further payment, why? Because Conway knew they were wrong & would not hold up in court. I would have gladly paid on the remainder of the contract providing they did the remaining work. Problems can arise in any project but how company manages it tells you a lot. Conway failed miserably.
• SS

  Skip Stanton

  May 23, 2023
  5.0
  This will be the third roof I have used them to replace. They do excellent work. The first roof they replaced for me lasted 20 years and was still in good shape but I knew it needed to replaced before I started having problems. They are responsive and I trust them.
• RA

  RV Buyers Advocate

  Apr 6, 2018
  5.0
  I spent some time researching roofers. Conway took there time not to rush such an important task. I counted about ten people involved in the project. The quality is outstanding and the price is more than competitive! Two Thumbs up!!

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