Custom Air & Plumbing

Reviews

• TG

  Terry Galvin

  today
  5.0
  Custom Air & Plumbing technician Niegel Rothacher has helped us beautifully several times. The latest time, he replaced our 17-year-old water heater for Custom Air for about $700 less than another company quoted -- with the same Rheem product and same 40 gallon size. We had initially called a plumbing company recommended by neighbors because we couldn't figure out why water pressure in our kitchen sink was poor. That company was going to replace our faucet for $700+. But Niegel fixed it in 10 minutes for essentially free since he was here to do the water heater. The problem would not have been fixed with a new faucet! Niegel is a pleasant, smart, experienced and very knowledgeable young man. The other company's technician had a script he followed blindly that pushed all kinds of other repairs and services. Custom Air & Plumbing has been responsive and less expensive for us and a neighbor for years. We will call only them in the future and we recommend them highly.
• EE

  E

  2 days ago
  1.0
  We had always been happy with Custom Air until yesterday. The tech, Quoc, had a hard time figuring anything out, to the point where I had to show him the writing on the unit so he could understand what to do. His response, “Oh, I messed up.” Within ten minutes after that, he fell off the ladder in my closet and did significant damage to drywall and cabinetry. We’ve been told “They would take care of it”, and that “someone would call,” but so far, two days later, we continue to try and chase these people down who don’t follow through on promises. We just got off the phone again, and were told the manager was out of the office until Friday and somebody would call us then. Sure they will. 🙄 This is absolutely ridiculous. We’ve had a service contract on TWO SYSTEMS for years, they damaged drywall AND a cabinet door, yet there is no urgency at all to correct this issue for a customer. Hard to believe there is only ONE person who can help resolve this. I will update this review if they ever follow through but based on experience so far, I am not optimistic. Inexcusable .
• DY

  Dianne Y

  Apr 9, 2026
  5.0
  We had a great experience with Daniel Yoder and his coworker with Custom Air & Plumbing. Communication was excellent and clear they showed up exactly as promised. They were professional, knowledgeable and took their time. The installation was completed efficiently. They left the work area clean and made sure everything was running efficiently. We immediately noticed an improvement and comfort in airflow. I would highly recommend them to anyone in need of HVAC installation and service.
• KS

  Keith Stansell

  Apr 8, 2026
  5.0
  Luis and Danny were very thorough and conscience of doing a great job .. Wouldn’t hesitate to recommend them .. Great job on time and done right …👍🇺🇸
• WF

  William A. Stefani M.D., FACS

  Mar 21, 2026
  1.0
  Custom Air replaced 2 of my AC units and I have had nothing but problems with 1 unit since installation. Less than 1 month after the unit was placed it had a refrigerant leak, This happen twice in less than 6 months. I told them I had a lemon and wanted a new unit from the manufacturer. I was told " They just don't make things the way they used to. We just install them, we don't make them". Since 2023 they have been out to fix the same problem over 10 times!!!! I asked for a new unit while still under warranty and they added a year of coverage. Obviously, they put bandaids on the problem until out of warranty now I am stuck I feel they took advantage of me. VERY DISAPPOINTED!