Question 1

What do I need to rent a tool?

Accepted Answer

All you need is your driver’s license or a government-issued photo ID and a credit or debit card to pay for the rental upfront. No extra deposit is required.

Increase your financial flexibility with our Commercial Credit account. Our online application can be completed anytime, from anywhere.

Question 2

Is a deposit required for a reservation?

Accepted Answer

For customers without a line of credit, Sunbelt Rentals does not require a deposit to rent tools and equipment. However, you will be asked for payment information when you make your reservation. Your credit or debit card will not be charged for the rental period (one ((1)) day minimum) until you pick up the equipment.

For Credit Customers, we will secure a deposit for your reservation. This deposit will be held within your account until the rental equipment is returned and the contract closed. Apply for a credit  account here.

If your project is quick and you only need the equipment for a few hours, Sunbelt Rentals does offer a Rapid Return rate. Return the equipment within four (4) hours of the pickup time and we will refund the difference of the Rapid Return rate. Rates will vary based on product. Call 800-667-9328 if you have any questions.

Question 3

What if I need to keep my equipment longer?

Accepted Answer

If you need assistance, please contact the branch of the equipment rental and they can extend the rental for you.  When you keep the equipment longer, we will add the additional time and charges to your contract and credit card.  Please refer to the rental contract, where the day, week and 4-week rates are shown for each piece of tool and equipment.

Question 4

Can I return rented equipment at any location?

Accepted Answer

Typically, equipment should be returned to the same location where you initially rented it. If you need to return it to a different location, please contact the store where you rented the equipment for guidance. It’s advisable to call ahead so we can assist you in finding a convenient alternative location for your return. Your convenience is our priority.

Question 5

What is the cost for the delivery of equipment to my location?

Accepted Answer

The delivery charge is calculated based on the category and class of equipment, the location of the rental location, the distance of the project site from the rental location.

Question 6

Can I get tools and equipment delivered to me?

Accepted Answer

Yes, Sunbelt Rentals offers convenient delivery options from our extensive network of locations for a reasonable fee. When making a reservation, simply select the delivery option. During the reservation process, you can specify the delivery drop-off date and time, as well as your estimated equipment pickup date. The estimate is for our planning purposes and not a final date.

To initiate our equipment pickup service, you must confirm the end of your rental via the app or by phone. Additionally, if you have specific delivery instructions or prefer a designated contact person for coordination, please include those details when submitting your reservation.

For businesses utilizing a commercial credit account, associated delivery and pickup fees will be reflected in your invoice.

To receive notifications about your delivery, adjust your settings in your account to receive reminders and updates related to your delivery and pickup.

Question 7

What happens if a tool breaks or quits working while I am renting it?

Accepted Answer

Sunbelt Rentals inspects and services each piece of equipment prior to each rental and should be in good working order. If you experience problems with the tool while renting it, please go to the specific Equipment Detail page within the reservation to request service.  If you need additional assistance, please contact the branch of the equipment rental and they can arrange for next steps or a replacement.  If you want to have protection in the event of damage, Sunbelt Rentals offers a Rental Protection Plan (RPP), which can be purchased at the start of your rental.

Question 8

What do I need to rent a tool from Sunbelt Rentals?

Accepted Answer

To rent a tool, you need a driver's license or government-issued photo ID and a credit or debit card to pay upfront. No extra deposit is required. You can also apply for a Commercial Credit account online for more financial flexibility.

Question 9

Is a deposit required to make a reservation at Sunbelt Rentals?

Accepted Answer

For customers without a credit line, no deposit is required but payment info is needed at reservation. For credit customers, Sunbelt Rentals secures a deposit held until return and contract closure.

Question 10

Can I keep my rented equipment longer than planned?

Accepted Answer

Yes, you can contact the branch to extend your rental. Additional charges are added to your contract and credit card based on extended time rates shown in your rental contract.

Question 11

Can I return rented equipment to a different Sunbelt Rentals location?

Accepted Answer

Typically, rentals should be returned to the original location. If you need to return it elsewhere, contact the rental branch for guidance and assistance in finding a convenient alternative.

Question 12

Does Sunbelt Rentals offer equipment delivery services?

Accepted Answer

Yes, delivery is available for a reasonable fee. You can select delivery during reservation and specify drop-off and pickup details. Delivery and pickup fees will appear on commercial credit invoices.

Question 13

What happens if equipment breaks during my rental period?

Accepted Answer

Sunbelt Rentals services all equipment before renting. If issues arise, request service via your reservation page or contact the branch for assistance or replacement. Rental Protection Plan is also available for damage coverage.

Question 14

What are Sunbelt Rentals' operating hours?

Accepted Answer

The Sanford location is open Monday through Friday from 7:00 AM to 5:00 PM and is closed on Saturdays and Sundays.

Question 15

Which nearby locations can help me coordinate equipment needs or project services with Sunbelt Rentals?

Accepted Answer

Nearby, you can find Gerber Collision & Glass for automotive repairs and The Recovery Room for automotive services. These locations can be convenient if you need related services before or after renting equipment at Sunbelt Rentals Sanford.

Question 16

How can nearby service providers like Maronda Homes or Steel City Title Service assist me when working with Sunbelt Rentals?

Accepted Answer

Maronda Homes offers construction contracting services which can complement your equipment rentals at Sunbelt Rentals. Steel City Title Service provides real estate and professional services useful for property or project planning nearby.

Question 17

Are there nearby facilities for health and wellness if I visit Sunbelt Rentals in Sanford?

Accepted Answer

Yes, Saafe Behavioral Services offers counseling and mental health support nearby, and Journey Spinal Care provides chiropractic and physical therapy services, ideal for project workers needing wellness support.

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