Platts Air Conditioning & Heating, Inc.

Reviews

• LM

  Lee Ann Masuret

  Aug 5, 2025
  1.0
  I really wanted to like this company, but nope. Their prices are high and the service you get isn’t worth it. Eg Their flat rate “diagnostic” call is $150 and takes about 15 minutes, which multiplies out to $600/hr. If you balk, they’ll walk. If you question their rates they’ll become defensive and dismissive, (as if they’re being victimized by the consumer!) They made such a bad impression that I took the time to write this review. My business degree and years of experience in finance, investing and project management have taught me that Supply and Demand govern every free market. AND that makes me able to spot a really bad deal when I see one. When I called it out they got real PISSED, real FAST. Maybe the Platt Family has been around so long they don’t feel the need to compete for new business. Happily, they’re not the only game in town. Sadly, as he walked away, he just had to have the last word, crying out: “don’t call us again!” Don’t worry. I won’t. I suggest you don’t, either. Save yourself the headache and find another company — one that values their clientele
• RS

  Richie Schoentube

  Dec 17, 2024
  5.0
  called for a service call on my ac very nice and Professional came out the same day and fix it very please with there service thank you
• JB

  Julia Bo

  Oct 16, 2024
  1.0
  I would never recommend this company for anything. I’ve spent over $10,000 for Air conditioning systems for my home. I purchased a split system for my mother-in-law suite in the main system for my Main house. They installed the split system first in a newly redecorated and remodeled space with clean paint and new floors everything. The installer they sent installed the system incorrectly and water came through my ceilings Damaging the newly painted ceilings, leaving watermarks. The next day I called the company and explained to them what was happening and they sent another technician. That technician informed us that the entire system was installed in properly and was just pouring water through our ceiling. They did get it fixed and got the system working, but never mentioned paying for the damage to the ceiling or fixing the damage to the ceiling. Three years later, the entire system is not working. I paid for a warranty, and was under the understanding that the parts and the system itself was warranted for 10 years. We call the Platt And explain to them the system is not working. They send another technician that in my opinion isn’t properly trained to repair the system. The tech finishes and then leaves a bill for $330. We pay the invoice and send them on his way. We go back once he’s gone 30 minutes And the air conditioning is not working still. So we call Platt back and tell them that the system isn’t working.. We explained to him that we have documents stating we have warranties on the new systems that we purchased. It took 6 calls. For them to finally get the part and schedule a person to come and install a warranted part. The technician comes out takes about 1 hour to install no cost manufactures part . The technician comes leaves a $1304.00 invoice for a hours work!!! We called the owner and he proceeds to mansplain to my wife, who owns a commercial construction business and a 30 year old security and camera system company why he can charge !$1300.00 an hour!!!!! I have never once posted a complaint about business ever
• OR

  Oliver Rivers

  May 17, 2024
  5.0
  Very friendly tech who was informative.
• KM

  Kris McF

  Aug 6, 2020
  5.0
  If I could give more stars I would!!!!!!!!! No AC in THIS WEATHER! 90'S DURING THE DAY - OVER 101 HEAT INDEX AND HUMIDITY OVER 80% DAILY. Joey was out on time to our condo this morning. We have had an ongoing problem with AC "backing up" and not dripping outside. We have had someone out before and they seemed to just put a bandaid on the problem. Joey went above and beyond to identify what was happening over and over and completely took care of it. He explained very well how to prevent this from happening in the future. Joey deserves a big raise. Thanks so much!

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