PCM Floors

Reviews

• SW

  Sarah Williams

  5 days ago
  5.0
  We had an excellent experience with PCM Floors! We were really impressed with the quality and variety of the flooring options they offered. They truly went above and beyond to work within our budget and timeline, which made the entire process really stress-free. Every team member we interacted with was highly professional, knowledgeable, and a pleasure to work with from start to finish. We highly recommend them!
• SS

  shelley stinson

  Sep 15, 2025
  5.0
  We chose PCM to fully renovate 3 of our bathrooms and are so happy with not only the results, but also the process. From the beginning to the end, Cynthia was right there to help with the design, selection & project management. The workers in my home were respectful, courteous and kept things as tidy as possible. PCM worked with me on the timeframe for completion - making sure to get the kids bathrooms prioritized and completed before school starting. They worked weekends at times, always with my agreement, in order to move things along quickly. When issues arose, they always worked to find solutions instead of playing the blame game as I have seen in the past with other contractors. I am so grateful to the entire PCM team for their hard work and we will definitely use them again in the future!
• JT

  Justyna Tchorni

  Sep 6, 2025
  1.0
  ⭐️ If zero stars were possible, that’s exactly what I would give. PCM Floors is, without a doubt, the worst long-term flooring company I’ve ever dealt with. We spent nearly $30,000 installing flooring throughout our 3,500 sq ft home, trusting PCM after multiple conversations with Cynthia, who specifically reassured us that this product was a great choice for a busy family with four kids and a dog. Durability was our #1 concern, and she promised it would be the right fit. That promise could not have been further from the truth. Within less than two years, the floors began to crack in multiple rooms—kitchen, kids’ bedroom, and master bedroom—completely separate areas of the house. To make matters worse, PCM also told us it was perfectly fine to install this flooring in a bathroom next to the tub. That area began to warp within just a few months. Clearly, this product and installation are not made to hold up in real life. When I reached out for help, I was met with months of delays before anyone even came to look at the floors. My first repair request was in April 2023, but PCM didn’t attempt a fix until August 2023. By September 2023, another crack appeared. Their “inspections” blamed everything except their installation: Florida sun, kids on scooters, moisture, even built-ins in our home. The excuses are endless—and insulting. Here are the facts: • One crack was under a rug in a room with no sun exposure. • Another was in the master bedroom, nowhere near transitions. • There’s a T-mold in the kids’ bathroom, so that excuse doesn’t hold either. • The original crack in the kitchen happened long before any other projects were done. • And PCM themselves installed this flooring over tile, leaving weak seams that were bound to fail. The reality is simple: PCM Floors sold and installed a product that cannot last, and when it failed, they refused to take responsibility. Instead, they wasted my time with an “inspection” designed to shield the manufacturer and themselves from blame. Their inspector even noted “installation related concerns,” but PCM still refused to stand by their work. Their so-called solution? Offering me a discount on new flooring—after I had already spent nearly $30,000 with them. That’s not customer service; that’s a slap in the face. The truth is, maybe PCM’s floors “work” if you plan to tiptoe around your house, never change a thing, and never actually live in it. But for a real family, in a real home, this flooring (and this company) is an absolute disaster. If you’re considering PCM Floors, do not make the same mistake we did. Their workmanship is poor, their accountability is nonexistent, and their products clearly can’t stand up to what they promise. When problems arise, they’ll waste your time, pass the blame, and leave you with cracked, warped, defective floors. Spend your money elsewhere—on a company that values its customers and stands by its work. PCM Floors does neither.
• CB

  Corey Bungay

  Sep 5, 2025
  5.0
  We hired PCM Floors to remodel both our kitchen and bathroom. Both turned out amazing! The team was always very friendly and curious. They do a great job of keeping work area as clean as possible. When we found things not exactly how we wanted it, they fixed it. They make it very easy to support a small local business. We highly recommend PCM Floors for your flooring and remodeling projects.
• AM

  Ann Montgomery

  Jul 29, 2025
  5.0
  Amazing experience start to finish! Cynthia was so helpful making color choices and the crew was timely, clean and had great craftsmanship. I can’t wait to use them for our next project!

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