Koala Coolin

Reviews

• DT

  Dylan Tout

  6 days ago
  5.0
  Alex and Issac were extremely professional and kind throughout the entire process.
• BB

  Betsy Botkin

  Mar 18, 2026
  5.0
  Had my a/c fixed within 12 hours. So helpful! Highly recommend.
• AA

  Ana Alpizar

  Feb 17, 2026
  5.0
  I recently had a new air conditioner installed in my apartment by Koala Cooling, and I’m extremely satisfied with their service. Specially, Yan Hernandez, who offered an exllent service. The installation was done professionally and efficiently. The team arrived on time, explained everything clearly, and made sure everything was working perfectly before leaving. What I really appreciated is that they also offer additional maintenance services, which gives me peace of mind knowing I can rely on them in the future to keep my system running smoothly. I highly recommend Koala Cooling to anyone looking for reliable and professional air conditioning services!
• SB

  Shlomi Betesh

  Feb 15, 2026
  1.0
  Terrible experience from start to finish. Josh the manager is extremely rude, and doesn't care if he actually fixes the situation or not. He obviously did not and he made it worst, his response, "don't question my professionalism." We called Koala Coolin for an AC issue and were given a different diagnosis almost every visit: first low refrigerant, then blower motor, then leak, then relay. Each repair temporarily worked, then failed within 24 hours. We were initially quoted ~$1,000 for a blower motor without anyone checking warranty status. Only after I verified the warranty myself did the cost drop significantly. The motor was replaced — the unit froze again. A leak search was proposed. No leak was found. Then the relay was bypassed. After that, the system became worse than before: the indoor unit runs even when the thermostat is OFF, alternates between hot and cold air, and the outdoor condenser does not turn on. After multiple paid visits and several days without reliable AC, I called to report the failure and was told to call someone else. The call was ended on me. The system is now in worse condition than when service began.
• GB

  Gal Betesh

  Feb 15, 2026
  1.0
  WORST COMPANY EVER DON’T EVER HIRE, RUDE UNPROFESSIONAL DON’T KNOW WHAT THEY’RE DOING !!!!! They came three times. Each time they made the situation Worst. It is now the third day and instead of the AC just not working. My heater won’t turn off. We called to let them know that the AC is still not working. they said you have to hire someone else don’t question our professionalism and hung up the phone on us.

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