Tru Plumbing and Gas

5.0
355 reviews

About

PlumberEmergency PlumbersSewer & Drain CleaningWater Heater ServiceGas Line ContractorWater Purification EquipmentWater Softening Equipment SupplierWater Heater SalesBackflow Prevention
Niceville area's choice for honest, prompt, and professional plumbing. We are fully licensed and insured, specializing in 24/7 emergency service and plumbing for new construction and remodels. License #RF11067809

Details

  • Credit cardAvailable
  • Cash onlyNot available
  • Onsite servicesAvailable

Location

Tru Plumbing and Gas
4612 East Highway 20, Niceville, FL
32578, United States

Hours

Reviews

5.0
355 reviews
5 stars
348
4 stars
3
3 stars
1
2 stars
1
1 star
2

What are people saying?

AI-generated from recent customer reviews

Professionalism

Technicians consistently demonstrated professionalism, knowledge, and courtesy during service calls.

Response Time

Customers praised the quick response times, often receiving same-day service for urgent plumbing issues.

Communication

The company maintained excellent communication, providing updates on technician arrival times and service details.

Quality of Work

Many reviews highlighted the high quality of workmanship and thoroughness in diagnosing and fixing plumbing issues.

Customer Service

Customers appreciated the friendly and helpful nature of the staff, both in the office and in the field.
  • CM
    Chet Manley
    2 days ago
    5.0
    Baron delivered an outstanding level of service from start to finish. He arrived exactly on time and immediately demonstrated an impressive depth of knowledge about the work that needed to be done. Throughout the entire visit, he was courteous, patient, and genuinely committed to ensuring everything was completed to the highest standard. His professionalism, attention to detail, and excellent communication made the entire process smooth and stress-free. Baron also has a great personality—friendly, respectful, and easy to work with—which reflects extremely well on the company as a whole. Because of the quality of his workmanship and the trust he established, he will absolutely be my preferred technician for any future upgrades, repairs, or concerns.
  • TB
    Taylor Brown
    4 days ago
    5.0
    Tru unclogged a kitchen sink drain line that was filled with 40 years worth of cooking grease. Scheduling online was super easy, communication leading up to the appointment was top notch, technician was knowledgeable and friendly, and price was fair. Tru has been and will continue to be my preferred choice for all of my plumbing needs. I look forward to working with them again in the future and highly recommend them to anyone else!
  • CW
    Colton webber
    6 days ago
    1.0
    Th is company was called by my irrigation system contractor to connect a new sprinkler system to city water. I was informed that my home’s plumbing system is old and needed to be replaced to the tune of $9k dollars. There was fresh sod on the ground and I was out of money for this project so I asked if there was a cheaper alternative to get my grass watered until we can afford the replumb. Tru Plumbing said that there was a cheaper $1400 option that would run the sprinklers in the meantime. Performed the work the next day. Did not generate enough pressure to run the sprinklers. Contractor reached out for follow up with Tru plumbing as this was not performing as promised and they refused to come back out as the work “ was completed”. Had a second company come evaluate the system and was informed the $1400 5’ of pipe solution was never going to work or provide enough pressure and should not have been offered as real solution. Highly recommend avoid this company in favor of any other company as they seem to want to make a quick buck as oppose to providing good service outcomes.
  • BH
    Brian Hopton
    Nov 14, 2025
    2.0
    Had some neighbors recommend these guys and my other plumber was busy and I needed a shower valve replaced. They got to the quote right away but that was about all I was happy with. The price was high $1100 for a valve but they said they would do copper and get to it the next day. Well there was some sort of mix up, techs and times changed on and the work is aweful. Sure it doesn’t leak but look at these solder joints dripping. I’m worried it will fail. Provided feedback and was told they would call me back. No call no response. I bet this won’t last and they only warranty for one year. Hope this review helps I’ll go back to my old plumber I guess.
  • PP
    P P
    Nov 5, 2025
    5.0
    We recently had service done by Tru Plumbing & Gas, and we were very impressed. From the start, communication was easy and professional — we first reached out on Instagram and they responded quickly with clear information and details. Our salon is only closed on Sundays, and they were very flexible with scheduling. They offered weekend or after-hours service so it wouldn’t interrupt our business hours, which we really appreciated. Wayne, who handled our service, was professional, respectful, and very knowledgeable. He explained everything clearly and made the whole process smooth and stress-free. The estimate was straightforward and fair, and the work was completed efficiently. We highly recommend Tru Plumbing & Gas, especially Wayne, for anyone looking for reliable and flexible service! 💧🔧

Frequently Asked Questions About Tru Plumbing and Gas

What services does Tru Plumbing and Gas offer?

Tru Plumbing and Gas provides plumbing and gas services for new and existing residential and commercial properties, including remodels and service calls. They specialize in emergency service, new construction, and remodel plumbing.

What are the operating hours of Tru Plumbing and Gas?

Tru Plumbing and Gas operates 24 hours a day, seven days a week, providing services around the clock.