Customer Service
Many customers praised the responsiveness and professionalism of RRCA's representatives, particularly highlighting individuals like Michael Herrera, Jared Standley, and Stephen Kaywell for their support throughout the roofing process.
Quality of Work
Overall, customers expressed satisfaction with the quality of the roofing work, noting timely completion and thorough cleanup after the job.
Communication Issues
Several reviews mentioned significant communication problems, including difficulty reaching the company and delays in project updates, leading to frustration for some customers.
Insurance Assistance
Customers appreciated RRCA's help in navigating insurance claims, with many noting that the company took the initiative to handle negotiations and paperwork.
Mixed Experiences
While many reviews were positive, there were notable complaints about delays, unresponsiveness, and issues with completed work, indicating a lack of consistency in customer experiences.