One Hour Heating & Air Conditioning

Reviews

• DW

  Duncan Will

  1 day ago
  5.0
  I am so very grateful that your technicians arrived the very same day that I called after my AC unit failed! They were excellent in every way: knowledgable, focussed, and very pleasant. Here in Florida, if your AC system fails, you need a qualified and timely professional response. That is what One Hour Heating provided.
• TC

  Tracey Clifford

  6 days ago
  1.0
  Really?? 3:31am I am still up, listening and waiting for the click click click click click on my air-conditioning turn turning off and my ex extreme anxiety about my family and my pets…. I had three Technical Support representatives come to my home supposedly senior advanced, senior executive level and here. I am waiting for it to fail on a Monday morning at 3:33 AM. I can’t sleep because it’s been broken and I’m worried that my family is in danger. You decide
• YT

  Youtube TV

  Nov 12, 2025
  5.0
  Yesterday, Pedro Guzman came out to follow up on an issue we were having with our A/C unit. Without going into all of the details, he did an outstanding job in explaining the situation. It also was a huge help in that Pedro is bilingual and my wife's primary language is Spanish. We found Pedro to be very friendly, very knowledgeable and very easy to work with. We even called One Hour Heating & A/C to tell them that going forward, we would like Pedro to be the Service Technician whenever we need service. Thanks Pedro for a job well done!
• CY

  Chuck Youngman

  Nov 3, 2025
  5.0
  service was very good. technician was prompt and thorough.they arrived a couple hours after our initial call which is outstanding! . i give 4 stars bc the unit is not fixed yet. and am awaiting resolution to our problem which needs a part. the unit is only two years old. … if it’s resolved tomorrow under warranty as it should be, i will come back and give 5 stars!
• MR

  Mar Ricco

  Oct 17, 2025
  5.0
  I’m a VERY satisfied customer & would HIGHLY recommend Service Tech John Perkins of this company. If you’re in the Ft Myers area, I’d suggest requesting him for your service call. Here’s why… I got a text & email prior to John’s arrival that displayed his BIO & picture, which was so helpful & courteous. Reading he’s a skilled HVAC service tech over 20 yrs gave me extra confidence before he arrived. John was on-time, pleasant, very professional in appearance & manners, respectful, knowledgeable, courteous & easy to work with bc he was patient & informative. He helped me fully understand the issues & solutions. He quickly diagnosed the problem & presented me with a company pre-printed booklet that listed all their services, repair prices & estimated repair.time. I felt this was open & honest. I asked for & rec’d an add’l discount since I was a former customer 4 yrs ago. They valued me as a customer which is important! My part was under warranty, but I still had to pay for the labor costs. But, since I got such detailed explanation & expert service, I felt confident I wasn’t being up charged or taken advantage of, especially since I’m an older lady. Upon project completion, John emailed a detailed invoice.John also did other diagnostic tests to see if there were other issues, which he did find a leak in a coil, so he showed me the meter readings as proof. He made the additional repairs needed & added refrigerant at no extra charge! Not up-selling is so honest & amazing nowadays!! So, EXCELLENT customer service & care. He also showed me before & after pictures from his phone of the system issues & repair done. That was appreciated! John readily had the equipment/parts needed to fix the problem, which was great his van was well-stocked, also clean & maintained, indicating to me .a reputable business. BTW, John was clean-cut & in company uniform, which also represents a respectable company. (I recently had a tech from a different company for a different system & he was disheveled, sloppy & just gross. It made such an unfavorable impression on me that I’ll avoid using that co again!) so it DOES matter who comes into my home & works on my hard-earned property! From start to finish, I was VERY happy with this whole service call. I will definitely use them again & ask for John Perkins, bc I KNOW he’ll do an expert, honest, thorough, efficient & reliable job!

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