Customer Service
Many customers praised the responsiveness and professionalism of the technicians, particularly highlighting individuals like Al and Roland for their knowledge and courteous service.
Repair Costs
Some customers expressed concerns about high repair quotes and unexpected charges, particularly regarding trip fees during warranty service.
Reliability
Overall, the company is viewed as reliable, with many long-term customers expressing satisfaction with consistent service and timely responses to issues.
Communication Issues
Several reviews noted frustrations with communication, especially when dealing with after-hours service and the AI message system.
Technician Expertise
Customers frequently commended the technicians for their expertise and thoroughness in diagnosing and fixing issues.