Business Details
About
Flooring Store
Floors Direct is a family owned and operated floor covering company serving South-East Florida since 1995. Our unmatched customer service and diverse product selection has allowed us to continue to serve our community and our repeat customer base. We pride ourselves on excellent customer service and evolving with the latest trends and demands of the flooring industry.
Location
Hours
Reviews
4.6
234 reviews
5 stars
196
4 stars
16
3 stars
7
2 stars3
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful throughout the purchasing and installation process.
Installation Quality
The installation crews received high marks for professionalism, efficiency, and quality of work, with many customers expressing satisfaction with the final results.
Product Selection
Customers appreciated the large variety of flooring options available, although some noted that specific items were occasionally out of stock.
Communication Issues
A few reviews highlighted problems with communication and service inconsistencies, particularly regarding project management and follow-up.
Overall Satisfaction
Overall, customers expressed a high level of satisfaction with their experiences, recommending the business for future flooring needs.
- ASAlejandro M Carbo Sopo3 days ago5.0I helped by Steve great guy he help me along the whole process. He help me to find the product and also to deliver my materials on time . I have no complaints and I’m 100 % satisfied.
- MGMichelle GagnierDec 19, 20255.0Staff of store are all very nice ! Joan was very pleasant to work with. Very knowledgeable and helpful. They have a very large inventory with large variety!
- VBVictoria bDec 15, 20252.0Joan was wonderful to work with. Their subcontractor-Cesar left me with several issues requiring a plumber to fix. He expected full payment despite none of these being resolved. I asked to speak to Kent (owner), who never called. I was forced to find plumbers to help complete the job. Albeit not perfectly-since many issues were noticed after tile was up and I did not want to tear up everything again.
- KPKevin PelzerDec 5, 20255.0Steve was fantastic in helping us choose new floors for our house. He was very knowledgeable and was able to get us a better product and price than anywhere else we looked. We'll definitely be coming back for all of our future flooring needs!
- CGCheryl GardnerNov 15, 20255.0Great prices! Great service! JJ was wonderful and even when I returned 2 yrs later to do the rest of our home floors the same product was still available. JJ helped us both times.
Frequently Asked Questions About Floors Direct
What products and services does Floors Direct offer?
Floors Direct is a flooring store specializing in floor coverings including tile and carpet, serving South-East Florida since 1995 with a diverse product selection.
Where is Floors Direct located?
Floors Direct is located at 3770 W New Haven Ave, Melbourne, FL 32904, United States.
What are the business hours of Floors Direct?
Floors Direct is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
How can I contact Floors Direct?
You can contact Floors Direct by phone at +1 321-728-7944 or via email at kerri@floorsdirectinc.com.
Does Floors Direct have an online presence?
Yes, Floors Direct is active online with a website at https://www.floorsdirectinc.com/, a Facebook page, and an Instagram handle (@floorsdirect).
What can customers expect from the customer service at Floors Direct?
Customers can expect excellent, family-owned customer service with a commitment to evolving with the latest flooring industry trends and demands.
Which nearby stores might customers visit along with Floors Direct?
Customers visiting Floors Direct may also check out nearby stores like Custom Signs & Shirts for printing services, Design Drapes & Decor for building supplies, and Furniture Gallery for home furnishings.
Are there nearby places to get pet services or supplies when visiting Floors Direct?
Yes, nearby pet-related businesses include Cristy's Grooming for pet services, PetVet Vaccination Clinic as a pet store, and Garden Center Tractor Supply which sells pet supplies.
Where can customers find dining options near Floors Direct?
Nearby dining options include El Taquero Ranchero (restaurant), Agave D'Oro (Mexican restaurant and bar), and Bennigan's (Irish pub and restaurant).
Are there self-storage facilities near Floors Direct for customer convenience?
Yes, customers can find self-storage options near Floors Direct such as US Storage Centers and Mini U Storage, which may be useful for storage needs.