Business Details
About
Flooring Store
Floors Direct is a family owned and operated floor covering company serving South-East Florida since 1995. Our unmatched customer service and diverse product selection has allowed us to continue to serve our community and our repeat customer base. We pride ourselves on excellent customer service and evolving with the latest trends and demands of the flooring industry.
Location
Hours
Reviews
4.6
229 reviews
5 stars
192
4 stars
16
3 stars
7
2 stars2
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and accommodating throughout the buying and installation process.
Installation Quality
The installation crews received high marks for professionalism, efficiency, and quality of work, with many customers expressing satisfaction with the final results.
Product Selection
Customers appreciated the wide variety of flooring options available, noting the extensive selection and quality of materials offered.
Responsive Management
Several reviews highlighted the owner's commitment to customer satisfaction, with instances of proactive problem resolution and follow-up.
Mixed Experiences
While most feedback was positive, a few customers reported negative experiences related to communication and service inconsistencies.
- CGCheryl GardnerNov 15, 20255.0Great prices! Great service! JJ was wonderful and even when I returned 2 yrs later to do the rest of our home floors the same product was still available. JJ helped us both times.
- JPJohn PorzioOct 27, 20255.0This review is for two people Luis a Quesada and Branden, I told Branden I am retired floor installer and need a good flooring installer Branden got me one, lf you don't go with Luis you will never experience a good installer, him and his cousin are top notch, the only thing is he is from a different location of floors direct but worth the wait
- JTJohn TOct 21, 20255.0Fantastic. Needed a floor redone before a fast move in. Had a great selection, great instal crew. Brandon made it happen. Price was great, service was fast, and install was perfect. I will no doubt have more flooring in the years to come, and they will certainly be the shop to do it.
- SWSharon WassermanOct 18, 20255.0Just had a kitchen and small bath refloored with vinyl plank material. The floor was very good quality at a very competitive price. Sales group was very helpful of our needs and knowledgeable of all products. Installation was done by a very professional crew and done in a timely manner. The floors look great. Great dealing with a locally owned company, they are very customer oriented would highly recommend them to anyone looking for new flooring, will definitely use them on our next flooring project.
- WCWilliam CarpenterOct 13, 20255.0Steve was super helpful and was awesome to work, had a lot of knowledge and insight. Definitely would recommend
Frequently Asked Questions About Floors Direct
What products and services does Floors Direct offer?
Floors Direct is a flooring store specializing in floor coverings including tile and carpet, serving South-East Florida since 1995 with a diverse product selection.
Where is Floors Direct located?
Floors Direct is located at 3770 W New Haven Ave, Melbourne, FL 32904, United States.
What are the business hours of Floors Direct?
Floors Direct is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
How can I contact Floors Direct?
You can contact Floors Direct by phone at +1 321-728-7944 or via email at kerri@floorsdirectinc.com.
Does Floors Direct have an online presence?
Yes, Floors Direct is active online with a website at https://www.floorsdirectinc.com/, a Facebook page, and an Instagram handle (@floorsdirect).
What can customers expect from the customer service at Floors Direct?
Customers can expect excellent, family-owned customer service with a commitment to evolving with the latest flooring industry trends and demands.
Which nearby stores might customers visit along with Floors Direct?
Customers visiting Floors Direct may also check out nearby stores like Custom Signs & Shirts for printing services, Design Drapes & Decor for building supplies, and Furniture Gallery for home furnishings.
Are there nearby places to get pet services or supplies when visiting Floors Direct?
Yes, nearby pet-related businesses include Cristy's Grooming for pet services, PetVet Vaccination Clinic as a pet store, and Garden Center Tractor Supply which sells pet supplies.
Where can customers find dining options near Floors Direct?
Nearby dining options include El Taquero Ranchero (restaurant), Agave D'Oro (Mexican restaurant and bar), and Bennigan's (Irish pub and restaurant).
Are there self-storage facilities near Floors Direct for customer convenience?
Yes, customers can find self-storage options near Floors Direct such as US Storage Centers and Mini U Storage, which may be useful for storage needs.