At Wards Air Conditioning, we offer a full range of HVAC products and services. Since 1961, we’ve been providing outstanding service and repairs, knowledgeable replacement advice, and high-quality new installations for residential and commercial customers across Polk County.
Details
Cash onlyNot available
Location
Certified by Wards Air Conditioning • Mar 01, 2026
Certified by Wards Air Conditioning • Mar 01, 2026
Reviews
4.7
333 reviews
5 stars
295
4 stars
12
3 stars4
2 stars1
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Loyalty
Many customers have been using Wards for decades and express high satisfaction with their services.
Professionalism
Technicians are consistently described as professional, knowledgeable, and courteous.
Communication
Customers appreciate timely communication regarding appointments and service updates.
Service Quality
Overall service quality is rated highly, with many reviews highlighting thoroughness and efficiency.
Mixed Experiences
Some customers reported negative experiences, particularly regarding scheduling and service follow-up.
DS
Deborah Sims
4 days ago
5.0
Garfield did an excellent job servicing my system. I have been a customer of Wards for years and they always do a good job.
DH
David Henson
Feb 19, 2026
3.0
Used them for years. They've went to high on prices for the average homeowner. I was quoted 950 plus the 150 diagnostic fee and another local high rated local company fixed it for 800.
ME
Mark Edwards
Feb 10, 2026
5.0
My technician was timely , efficient , and a great communicator. 5 star service.
KG
Kristina Goodison
Feb 10, 2026
5.0
Wards comes twice per year, and I never have issues with my HVAC! Their customer service is absolutely wonderful, and the price is fair! I love their scheduling reminders because otherwise, I would forget. I am a single mom, and I wholeheartedly trust this company with my home.
CC
Clare Connolly
Jan 15, 2026
5.0
Just got another recent Service maintenance visit from Wards. Melissa has been coordinating the scheduling and follow-ups for a while now, and Lance (1st time here) was the technician this time. Excellent as always, no matter who comes out. We have been using them over the past 40 years for A/C (2) and Heat Pump (1) purchases and all repairs and services in between. Never a dispute and always faithful with warranties and quotes, etc. My husband and I highly recommend them for all cooling and heating needs.