Business Details
About
Heating ContractorHVAC ContractorAir Quality ConsultantAir Conditioning ContractorHeating Equipment Supplier
Established in 1936, Payne Air Conditioning & Heating has served Lakeland, Florida for over eight decades. Their team of certified professionals offers comprehensive air conditioning and heating services, including installation, maintenance, and repair for both residential and commercial properties.
Details
- Onsite servicesAvailable
Location
Payne Air Conditioning & Heating
1048 East Oleander Street, Lakeland, FL
33801, United States
Hours
Reviews
4.6
463 reviews
5 stars
400
4 stars
10
3 stars4
2 stars
7
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism and thoroughness of technicians, particularly highlighting individuals like Daniel, Greg, and Felix for their detailed explanations and care.
Installation Quality
Positive feedback on installation services, with customers noting timely and efficient work, as well as competitive pricing.
Communication
Customers appreciated the clear communication from staff regarding service updates and options, although some expressed frustration with scheduling and follow-up.
Mixed Experiences
While many reviews were positive, there were notable complaints about high diagnostic fees, perceived dishonesty in pricing, and issues with warranty handling.
Response Time
Customers frequently mentioned quick response times for service requests, especially during emergencies, although some reported delays in scheduling maintenance.
- SHShikeia HeronOct 15, 20255.0Edward was efficient and helpful. I appreciated his thoroughness while also providing insight about my a/c unit. Thank you Edward!
- IIirajack1Oct 14, 20255.0We, (Ira and Armetta Jackson) purchased 18 SEER2 Carrier Performance 2 Stage 4 Ton Heat Pump. Our Project manager, salesman Michael King, along with Mary Volner, and our installers, Drew and Billy were excellent and very professional. We highly recommend this company.
- DDDeirdre DanylakOct 8, 20255.0Best company hands down. Affordable and knowledgeable!!!
- CPChris PetersonOct 7, 20255.0Hello, Our service person was Daniel Merritt. We would just like to say what a very thorough, knowledgeable and kind person he was. We have never had anyone show us pictures and explain each of them to us. Daniel did that. He took that extra step to make certain we understood everything he did to our A/C system and to let us know our system is still doing very well. That is a very great way to do business. Especially with long time customers. Well, actually with any customer. Thank you so very much Daniel. Sincerely, Brian and Chris Peterson
- BABob ASep 15, 20255.0We recently had our air conditioning system in our home replaced. ( the system was 21 years old and completely died). I sought a come-out to the house analysis, to assess my situation and get cost quotes, from a few of the best companies in Lakeland and I chose Payne. The owner, Frank L, worked with me directly during the initial stages ( from the very beginning) and kept in continual contact with me throughout the project ( providing me his personal cell phone number and insisting I call him with any questions, problems, etc.) His project manager and tech team were professional, polite, informative and simply outstanding with their work. They arrived early morning the very next day and worked nonstop, finishing the job sooner than I expected. Additionally, the job was completed for $1,000.00 LESS than I was quoted by their closest competitor ( another reputable , capable AC company in our area). Thank you, Frank and Payne Air!
Frequently Asked Questions About Payne Air Conditioning & Heating
What services does Payne Air Conditioning & Heating offer?
Payne Air Conditioning & Heating provides installation, maintenance, and repair for air conditioning and heating systems for residential and commercial properties.
Where is Payne Air Conditioning & Heating located?
It is located at 1048 East Oleander Street, Lakeland, FL 33801, USA.
What are the business hours of Payne Air Conditioning & Heating?
Monday through Friday from 8:00 AM to 8:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays.
Does Payne Air Conditioning & Heating offer financing options?
Yes, they accept multiple payment options including financing, American Express, Visa, Mastercard, and cash.
Can I get an online estimate for HVAC services from Payne Air Conditioning & Heating?
Yes, the company offers online estimates for their services.
Which cities and areas does Payne Air Conditioning & Heating serve?
They serve multiple locations including Lakeland, Auburndale, Plant City, Bartow, Mulberry, Haines City, Winter Haven, and more in Florida.
What type of HVAC systems does Payne Air Conditioning & Heating repair?
They repair air conditioning, heating, furnaces, and provide indoor air quality solutions and programmable thermostat services.
What should I do if I want to visit Payne Air Conditioning & Heating and also want to check out nearby places?
You can visit Payne Air Conditioning & Heating located in Lakeland and explore nearby places such as FinishMaster, Inc. for paint supplies, The Oasis Fish and Coral Boutique if you're interested in aquatic pets, or enjoy a meal at Asian Breeze restaurant just nearby.
Are there nearby services that complement Payne Air Conditioning & Heating's offerings?
Yes, nearby contractors like Pre-Con Construction of Florida and ValuePro Remodeling & Maintenance offer related services that can complement HVAC installations or repairs.
How can I find Payne Air Conditioning & Heating if I'm using public transit or local landmarks?
Payne Air Conditioning & Heating is located near well-known spots such as LKQ FinishMaster and Global Produce Sales supermarket in Lakeland, which can serve as landmarks to help locate the business.