Question 1

How much do homes cost?

Accepted Answer

If you’re in the neighborhood, stop by and a sales associate will be happy to walk you through the options! If you’d rather check online, visit the community’s page https://www.richmondamerican.com/florida/jacksonville-new-homes/jacksonville/woodland-reserve/ and select the “Homes and plans” option from the menu. There, you’ll be able to see homes, floor plans, photos, pricing, move-in availability, bedroom and bathroom counts, and more! You’re also welcome to reach out to our New Home Specialists at 888.500.7060 for one-on-one home search help.

Question 2

Can Richmond American finance my home?

Accepted Answer

No, but many buyers choose to finance their new homes through Richmond American’s affiliated lender, HomeAmerican Mortgage Corporation (HMC). Because HMC works with Richmond American homebuyers every day, their loan team already has much of the information needed to streamline your financing experience. You may even be able to take advantage of special offers that are exclusively for Richmond American buyers financing through HMC!

HMC’s licensing information is NMLS Unique Identifier #130676; NMLS Consumer Access website: http://www.nmlsconsumeraccess.org; 866.400.7126. You can learn more about them (and pre-apply!) at HomeAmericanMortgage.com.

Question 3

Does Richmond American Homes offer homeowners insurance?

Accepted Answer

No, but their affiliate, American Home Insurance Agency (AHI) serves a full range of insurance needs, from homeowners insurance to auto and life insurance, umbrella policies, RV/boat insurance and more. Insuring your Richmond American home with AHI is easy, since they often have the details they’ll need to research and quote you the right coverage. Learn more about them at AmericanHomeInsurance.com.

Question 4

Do I need an appointment to tour model homes?

Accepted Answer

Walk-ins are welcome at most communities during our regular business hours, but an appointment may streamline your experience at peak times (especially weekends). You can reach out to our Homebuyer Resource Center at 888.500.7060 to book a visit or select the “Request a Tour” link on the community’s page on RichmondAmerican.com.

Question 5

Can I tour models remotely?

Accepted Answer

Yes! We understand that buyers may be relocating from out of town or have limited time for touring during business hours, so we’re happy to schedule video appointments with a sales associate. Just reach out to our Homebuyer Resource Center at 888.500.7060 and let them know what you need!

Question 6

Where can I view more customer reviews for Richmond American?

Accepted Answer

You can browse reviews from verified homebuyers at RAHom.es/TrustBuilder. Filter by your region to see comments by people in your area.

Question 7

Do Richmond American homes have a homebuilder warranty?

Accepted Answer

Richmond American homeowners can submit a warranty work request online at RichmondAmerican.com/Warranty. Typical response time is two business days for non-emergency services.

Question 8

Does Richmond American have any special offers at this community?

Accepted Answer

Check out RAHom.es/OffersToday to see how you can save on a new home or talk to a new Home Specialist at 888.500.7060 to get the latest info!

Question 9

Does Richmond American give military discounts?

Accepted Answer

We’re grateful to the men and women of our Armed Services and proud to help them achieve the American Dream of homeownership. Ask your on-site sales associate about special offers for active-duty service members, veterans and their families. You can also download our free guide for military homebuyers at RAHom.es/Military.

Question 10

Can I personalize a new home from Richmond American?

Accepted Answer

That depends! Quick move-in homes that are already complete (or nearly ready) don’t typically have that option, but you may find homes in the earlier stages of construction that provide more control over some fixtures and finishes. Ask a sales associate about the possibilities open to you at this community or reach out to our Homebuyer Resource Center to find out where you can find these homes: 888.500.7060.

Question 11

Will this community have an HOA?

Accepted Answer

Ask your sales associate for info on the community’s HOA status and fees or call 888.500.7060 to speak with a New Home Specialist. They can get you the info you’re looking for.

Question 12

What brands are used in a Richmond American home?

Accepted Answer

Products vary by home, but preferred vendors include GE® appliances, Sherwin-Williams® paint, Delta® faucets, Kichler® lighting, Emser Tile®, Mohawk® flooring, Kwikset® door hardware, Cosentino® countertops, and Goodman® HVAC systems.

Question 13

Are Richmond American homes sustainably built?

Accepted Answer

Energy efficiency, sustainability, indoor air quality and water conservation are all priorities in Richmond American home design. We believe you deserve a home that is better for both your wallet and the planet. Ask your sales associate about the specific energy-saving features built into the homes you’re touring and check out our website to learn more: RichmondAmerican.com/Energy

Question 14

How does Richmond American Homes measure energy efficiency?

Accepted Answer

Richmond American Homes uses the RESNET® HERS® Index to describe homes’ energy efficiency. Learn more about this rating system at RichmondAmerican.com/Energy

Question 15

Is Richmond American a custom home builder?

Accepted Answer

No. Richmond American builds a variety of home designs at their communities located across the country. They don’t offer custom or in-fill construction services for individuals at this time.

Question 16

Does Richmond American rent homes?

Accepted Answer

No. Richmond American builds new homes for sale to owner occupants. We don’t have rental home offerings.

Question 17

How does Richmond American handle warranty work?

Accepted Answer