J&W Heating and Air & Plumbing

Reviews

• AS

  Adrian Shepherd

  5 days ago
  5.0
  I received a text that Bob was on his way, he arrived ahead of schedule. He performed a thorough assessment of the HVAC system, made recommendations and was very informative and professional. No sooner had he left, his office texted to follow up and determine my satisfaction and further called me to show their appreciation. So far this is outstanding customer service. Very impressive!
• BB

  Brad

  Feb 24, 2026
  5.0
  I called J&W to get help with a room that is very hot during the summer. Explained all the issues to Mason and he then went and did his thing. He came back to give me the “bad news”, but gave me several options to ultimately rectify the issue. My wife and I will be talking later today to make a decision. So far, J&W has been great to work with!
• AD

  Allegro DeRouen

  Feb 21, 2026
  5.0
  Robert, was a very pleasant young man, who was prompt and who took his time trying to figure out why my AC unit wouldn't cool. He also was helpful with helping my neighbor get me back in my home, after I locked myself out. Lol When I had to speak with the service manager name Emma, she was also very pleasant and kind and wanted to make sure that I was taken care of and that my unit was back running properly. I would recommend J&W to others. Oh I forgot, I did recommend them to my mom.
• AA

  Andy Au

  Feb 18, 2026
  5.0
  These guys came strongly recommended by the contractor that worked on our home. This was the order of which they came: Trae the technician that came out and addressed the issue, ran diagnostics, provided recommendations for fixes.Then Justin the Project Manager who drove SAME day: answered all our questions, explained each plan and unit in detail along with what works best for me and my family. Lastly we had John, Thomas and Ray as the technicians that came to perform the installation and ensure everything was in working order. Every part was new, everything was built from the ground up and everything was explained to us in full detail. This type of service is legendary and this is coming from someone with a background in customer service and production coordination. So far everything is running swimmingly and I would not go with ANYONE else. I will be recommending these guys to everyone I know. I’ve attached a photo of their handiwork for references!
• RB

  Ron Burgundy

  Feb 3, 2026
  5.0
  If you are shopping around for air conditioning work you already know how it goes. When it comes to spending money and especially when it comes to a lot of money, I can be a pain to deal with. Especially when quotes went from 12k-30k. I am going to ask a million questions. Mason was great to deal with. He even sat with me and went over some of the other estimates i had gotten. Lucky he did because he pointed out things i did not notice. My unit and duct work was 25 years old. Almost every other company was going to reuse my existing copper and drain line. And what they would tell you what it came with they didnt mention that was only with the most expensive unit and not the less expensive ones. J&W was no bait and switch. What they told me is what was on the paperwork. J&W would replace everything brand new. Most other companies warranty was also only for a year. Now lets talk about money. Were J&W the cheapest? No. Were they the highest? No. But my grandfather always said that the cheap sometimes comes out more expensive. But after rigorous and tense negotiations (where both sides cried and laughed) that lasted until the wee hours of the morning all sides settled on what everyone thought was fair. =P (note: negotiations were neither tense nor rigorous)What really sold me on J&W was their customer service. I can not tell you how many places never returned phone calls or never replied to emails. J&W would answer any question, call me back, text me back, etc. I had my duct work replaced, new insulation and my whole unit replaced. And you know it's a good sign when the inspector comes out and says have you seen the work they did? They did a great job. Every person they had come out were professional and a pleasure to deal with. And even though Mason was great, the real hero's that put up with my calls and questions were: Sage, Lacey, and Katie. They are the reason i ended up going with J&W. Not once did i feel pressured and they don't blow your phone up trying to get you to make a decision right now. Lacey, Sage, and Katie should print this out and put it on their desk so their boss can be reminded everyday what an asset they are to this company. Would not hesitate one second to do business with them again. And let me say Mason was great again just so he doesn't feel like the ladies got more kudos. (he is sensitive ya know =P) But Katie, Sage, and Lacey are still the best!

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