Epiclean Professional Cleaning

Reviews

• PR

  Pat Ronyak

  1 day ago
  5.0
  I have used Epiclean for many years exclusively for my condo that I have in Miami. It is a vacation rental , so we never know how it's going to be when the tenant leaves. I do not live close by, so I trust Epiclean completely. Always very professional.... outstanding company!
• MG

  Mary Claire Gremillion

  1 day ago
  5.0
  I had the Epiclean Professional Cleaning company clean my apartment in Brickell. They did a fantastic job, and I am extremely happy with the outcome. They went above and beyond. They arrived on time and were efficient, professional, etc. They were happy to answer any questions I had as well. Would highly recommend, and I definitely intend on using their services again in the future.
• KK

  Kira

  3 days ago
  1.0
  I appreciate the response, but I need to address several inaccuracies point by point. You say you communicated all changes in advance and received my approval. What you’re leaving out is that those changes happened three times in a single day, pushing my appointment from 9 AM all the way to 2:30 PM. I rearranged my entire work schedule each time without a single complaint. That is not a scheduling hiccup — that is a company that cannot manage its own calendar. Regarding the heavily soiled environment — this is false and frankly insulting. My condo is a well-maintained, organized space. There was no mess to put away, no dishes to clean, no clutter. I prepared specifically so your team could focus entirely on cleaning. To suggest my home was in a condition beyond normal deep cleaning scope is not only inaccurate, it is a deflection to cover for poor work. Here is what I need you to answer: if two cleaners spent five hours in my fourteen hundred square foot condo, what exactly did they spend that time on? The floors still had dirt after mopping. The shower walls were barely touched and products were never moved to clean surfaces underneath. The fridge and cupboards were completely untouched. The oven was untouched. They didn’t vacuum under the bed despite me providing the attachment. I had to hand your cleaner my own upholstery attachment because she wasn’t going to vacuum the couch herself. So I am genuinely asking — if most of the major areas requiring deep cleaning were left dirty, what did five hours of work actually accomplish? Was it just the bathroom? Was it the hardwood floors? Was it wiping down furniture? Because basic dusting and vacuuming does not take five hours in a condo this size, especially when there is zero clutter and zero dishes to manage. Your team either was not working the entire time they claimed to be there, or they were working extremely inefficiently. You cannot have it both ways — claiming five hours of continuous diligent work while leaving most of the home visibly dirty. The oven comment is particularly telling. You describe it as heavy buildup beyond normal scope — yet when I booked this service I specifically asked whether you clean ovens. Your team said yes. If the oven was outside your scope, that should have been stated at booking. Instead, your cleaner came back, spent fifteen minutes on it, cleaned roughly thirty percent of it, and told me she didn’t know how to clean the rest. That is not a buildup issue. That is a training issue. You say your team worked continuously and diligently. The evidence does not support that claim. And you mention sending a cleaner back as evidence of good faith. She stayed fifteen minutes instead of the thirty promised and left the job unfinished. The photos attached to my original review show the condition of my home after your team’s visit. They tell the full story. No amount of carefully worded responses changes what is clearly visible in those images.
• GC

  Green Diamond Collective

  3 days ago
  1.0
  I am attaching photos so you can see exactly what $200 and five hours of "deep cleaning" looks like. Let me start with the scheduling disaster. My appointment was between 9–9:30 AM. Fifteen minutes before they were supposed to arrive, I got a message saying they'd come at 11:30 instead and send two cleaners to finish faster. Fine. Then another message — now it's 2:30 PM or the next morning. I rearranged my entire work schedule three times in one day to accommodate them without a single complaint. The first cleaner arrived at 2:30 PM. The second showed up at 3:10 PM — forty minutes late. So right away they are not working the five hours I paid for. Before booking, I specifically asked if they do deep cleaning — oven, inside cupboards, walls, moldings, handles, everything. They said yes to all of it. That is the only reason I hired them. My 1,400 sq ft condo was already organized. No clutter, no dishes. Their only job was to clean. I left the house to give them space to work. At 5 PM I got a call from scheduling saying they needed another hour because they still hadn't finished. I pointed out that five hours had not elapsed because one cleaner arrived at 3:10. The scheduling person argued with me. I had to get off a work call, pull up timestamped screenshots of when I let them up in the elevator, and call her directly before she finally acknowledged what basic math had already proven. When I came home, here is what I found: Oven — completely untouched. Fridge — not cleaned. Inside the cupboards — nothing taken out. Shower walls — barely wiped, products left in place, surfaces underneath never touched. The hardwood floors throughout the entire house still had visible dirt after supposedly being vacuumed and mopped. They didn't vacuum under the bed despite me providing the exact attachment for it. I also had to hand the cleaner my upholstery attachment because she wasn't going to vacuum the couch on her own. What did five hours between two people actually cover? Wiping some counter surfaces and cleaning two bathrooms — poorly. When I told the manager the oven wasn't touched, she said they didn't have enough time. They started in the kitchen. You don't start in the kitchen, skip the oven, and hope you circle back. She sent the cleaner back for 30 minutes. She stayed 15, cleaned maybe 30% of the oven, and then told me she didn't know how to clean the rest. This was a complete waste of $200. Rescheduled three times, showed up late, argued with me over basic math, left the oven, fridge, cupboards, shower walls, and floors all dirty. The photos attached say the rest.
• LL

  Lorenzo

  Mar 29, 2026
  5.0
  I can’t recommend Epic Clean Professional Cleaning enough. When I first moved up north and settled in Coral Gables, I was looking for a reliable, high-quality cleaning service and they completely exceeded my expectations. I started with a deep cleaning, and honestly, it transformed my entire space. Every detail was handled with precision, from baseboards and corners to areas I didn’t even realize needed attention. The level of care and professionalism was on another level. Since then, I’ve been scheduling weekly cleanings, and it has been one of the best decisions I’ve made. Walking into a consistently spotless, fresh, and organized home every week has genuinely elevated my lifestyle and productivity. Their team is always punctual, respectful, and extremely thorough. What really stands out is the consistency. Week after week, they deliver the same high-quality results, which is rare to find. You can tell they take pride in their work and truly care about their clients. If you’re in Coral Gables or the surrounding area and want a cleaning service that goes above and beyond, Epic Clean Professional Cleaning is absolutely the one to go with. Worth every single dollar.

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