Charles M. Watts Air Conditioning, Inc.

Reviews

• DG

  Dave Garcia

  2 days ago
  1.0
  What a joke of a company. I went to make a service call & can’t get ahold of anyone in the office. I keep getting directed to a robot. The Manager has not called me back in days after making several request. I also did not get a copy of my invoice. I’m not sure what you people are doing but get it together! You lost my business.
• SF

  Skip Felter

  3 days ago
  1.0
  We have used watts for years to service our ac unit/and install new units for years. They always have done a good job. We have just recently had them back to service our 1 year old unit, had a appointment and they were 5 hours late! They act like its no big deal, like our time is worthless. There business practices have gone down hill since they were bought out by someone else. Just today they were supposed to show up at my mother in laws to fix a water leak, once again we waited 4 hours on a appointment , they never showed up or called. So long watts, or whatever your called now this is your last time servicing our equipment.
• MM

  Marla McAulay

  5 days ago
  2.0
  It's unfortunate that Watts is no longer a family business. I could tell something had changed last year when I had my PM done and this year it was even more obvious that things had changed. Lawrence was very professional, but I did not receive the PM that I have always gotten and trusted from Watts. The prices increased exponentially, the service decreased, the tech's are professional and courteous but that's not enough.
• CW

  Connie White

  Apr 13, 2026
  1.0
  The tech that came SONNY GERHART was amazing super nice guy and very knowledgeable. The office manager that I requested to call me still has not, regarding the lack of response, I first called 4:30pm on 4/13/26 to have an emergency call out and still had to call the next morning as no one returned my call whatsoever. Very disappointed in the new changes with the office, what happened to a live person answering the phone?!?!? No one wants to talk to AI ever!
• SS

  Sharkymay79

  Apr 12, 2026
  1.0
  Sunday afternoon, noticed that the air conditioner was not cooling called the number on the website to only get artificial intelligence, so disappointing what happened to this company? What happened to this being a hometown company ??? with an actual person that answered the phone ?? I had heard they had sold out to new owners, Who came in and ruined everything of how it had been ran for years and years it’s Sunday afternoon and their “Dane” telling me the earliest is tomorrow, but all over the new website states emergence visits available????? Well, if that’s the case, how do you reach a person very unhappy long time customer!!!!!

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